Bayside Solutions is seeking a Customer Service Representative to be part of our client's team in South San Francisco. This is an opportunity to work with the largest privately held pharmaceutical corporation in the world and ranks among the world's 20 leading pharmaceutical corporations.

Our Client's culture is highly collaborative, offers an environment that encourages employees to expand their knowledge in order to make a profound impact on patients' lives. This could explain why their company has been recognized as one of the "Top Twenty Employers" in biotechnology and pharmaceuticals by Science Careers.

Our Company Bio: Bayside Solutions was founded in 2001, Bayside was recognized as one of the fastest growing professional staffing companies in Northern California. The numbers tell the story: We have close to a 100% client retention rate, 700% growth in four plus years and over 95% repeat business. Our dedication to building partnership relationships with both our clients and our recruits is the key to our phenomenal success.

You can find additional information on our company website at [ Link removed ] - Click here to apply to Customer Service Representative.

Customer Service Representative

Job Benefits:

• An opportunity to join a patient-focused organization that is driven to develop, manufacture and commercialize medicines to treat life threatening conditions.
• Work for a company that is local to the bay area and recognized as a leader of innovation.
• Competitive compensation commensurate with experience.
• This position is eligible for medical, vision, dental benefits, paid sick time, and 401K.

Summary of Responsibilities:

• Materials Operations is looking for a new Customer Service Representative team member.
• Will serve as a liaison between the customers and warehouse staff.
• Will be also responsible for maintaining department metrics and documents
• Answering phone and email inquiries and entering them in the inquiry log
• Coordinating special deliveries and package pickups
• Submitting monthly metrics
• Processing UPS and FedEx packages as they are received on campus
• Processing outgoing UPS and FedEx packages
• Setting up meetings and work closely with Receiving, Distribution, Shipping, Storage and Disposition, Sample Transport, Zero Waste Team, and leadership teams

Summary of Qualifications:

• Proficient in Google Suites
• Communicate clearly, both verbally and in writing
• Meet timeline commitments and inform others of status, issues, and customer requests as necessary.
• Adheres to appropriate laws, regulations and programs, and documentation procedures.
• Adhere to safety. Follow safety guidelines as required for your area.
• Strong organizational skills, warehouse and inventory experience
• Excellent communication skills
• Knowledge of SCLogic and SAP a plus
• Willingness to learn other applications as needed