Overview

Good enough isn't for us. Duly Health and Care's team members show up every day driven to exceed expectations. We challenge assumptions and invite dissent to accomplish bold goals and unleash the most extraordinary work of your career. We see and support the remarkable in every person within and beyond the walls of our work.

Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark!

Are you ready to challenge the expected to deliver the extraordinary?

The Epic Systems Analyst III is responsible for configuring, documenting, testing, modifying, and maintaining Epic and other technical systems used by Duly Health and Care team members. The Epic Systems Analyst III works at a detailed technical level to resolve user problems and formulates new ideas to enhance Epic and any systems that integrate with Epic through interfaces, APIs, extracts or other means. An Epic Systems Analyst III mentors and leads other analysts and operational counterparts to maintain continuity in process and in support of our integrated Epic electronic medical record and all ancillary applications. This role will involve some project management skills including the documentation of project requirements, scope outlines, and the ability to project length of time for project completion.

Responsibilities

The Journeys and Adventures that Await

* I&T ownership of 3 or more Epic modules or related applications / systems, or equivalent level of expertise
* 40% of time dedicated to daily operational support and quarterly system updates
* 40% of time dedicated to projects which includes supporting system enhancements/new features, enhanced workflow design, and optimization
* Investigate complex system errors and/or failures and coordinate the resolution of these issues.
* Utilize project management skills for leading the planning, testing scripts updates, reviewing of release notes, testing workflow and build changes for quarterly updates and system upgrades.
* Communicate with I&T and management staff in the evaluation and selection of prospective I&T systems that support or are bolt-on to the Epic Enterprise System
* Lead efforts and initiatives to establish new connections to Epic for vendors, downstream systems, or new applications
* Organize and prepare data from Epic and other systems to create reports geared towards executives
* Proactive in identifying future business needs/requirements
* Mentor and coach other Epic Analysts in problem analysis and resolution efforts
* Coordinate and contribute effectively to the implementation of large scale I&T projects
* Provides on-call support

Qualifications

The Experiences You Bring

* Minimum of 5 years of work experience in an IT application development role.
* At least 4 years, with 6 or more preferred of related technical experience to include implementation, support or hands on end user experience with Epic
* Project management experience required.
* Previous experience demonstrating process improvements.
* Certification in Resolute Professional Billing
* Certification in Claims and Remittance, Charge Router, Benefits Engine, or Reimbursement contracts desired
* Healthcare experience required.