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Director Account Management at Noridian Healthcare Solutions

Director Account Management

Noridian Healthcare Solutions Fargo, ND Full-Time
* Position is eligible for Remote / Work from Home opportunity *

Department: Executive Contract Management

Telecommuting Eligible: Yes

Job Grade: E17

Job Title

Director ofAccount Management

Job Summary

This position services as the primary contact and liaison to the state Medicaid agencies, federal agencies, and commercial clients for our non-MAC work. It also works with contractors, vendors, associations, and provider community associated with these contracts. The position manages the operational, financial and contractural performance of our contracts.

Essential Functions

Key Duties/Responsibilities/Accountabilities

Manages the performance of the project management staff for non-MAC work.

Manages the financial performance of our contracts.

Provides contract management for the non-MAC work (e.g. work with Legal and Contract Administration of changes).

Cultivates a positive working relationship with the state/federal agency associated with our contracts.

Provides support to the bid and marketing team on growth initiatives (e.g., SME on Medicaid, visit to prospective client, input on key personnel).

Achieves contract expectations for the state contract and attains established Service Level Agreement (SLA) criteria.

Oversees the measurement and monitoring of staff performance.

Assures all in scope compenents meet appropriate certification requirements.

Participates in change management process and reviews to manage contract scope changes.

Coordinates budget management for contract.

Ensures necessary internal controls are established, documented, and adhered to.

Serves as liaison and primary contact for prime or subcontractors regarding contract performance.

Responsible for contract negotiation, participates in executive committees, sub-committees, and work groups, and facilitates problem identification and troubleshooting with partners and customer(s).

Coordinates resolution activities and follow-up.

Supports contract's technical direction and ensures compliance with all Health Insurance Portability & Accountability Act of 1996 (HIPAA) and other legislative mandates.

Determines and develops the technical/operational needs for program stakeholders.

Initiates innovative recommendations to customer(s) and prime contractor.

Provides leadership and direction.

Provides management objectives and course(s) of action.

Recruits, develops, motivates, directs, and provides performance management to professional staff.

Establishes strategic goals, monitors and reports progress.

Coaches and develops staff by encouraging growth and ensuring staff are meeting performance expectations.

Initiates disciplinary action when performance does not meet expectations.

Manages budgets and works to meet requirements with available funding.

Leads by example by promoting team work, recognition and leadership while demonstrating company values.

Assists in organizational and corporate growth opportunities.

Responds to and implements changes in a flexible, positive manner.

Acts as the area subject-matter expert to support responsiveness to the organization's customers.

Non-Essential Duties and Functions

  • Other duties as assigned.

  • Coordinates special projects as needed.

Minimum Qualifications

  • Bachelor's degree in Business or related field and 7 years' healthcare experience or equivalent education and experience as determined by Human Resources.

  • 5 years management experience

  • 3 years Medicaid experience

  • Public relations, interpersonal, and presentation skills

  • Excellent written and verbal communication skills

  • Management and organizational skills

  • Problem solving and analytical skills

  • Conflict resolution and negotiation skills

  • Ability to read and comprehend technical documents

  • Ability to define, lead, and manage projects

Preferred Qualifications

Above requirements and the following:

  • Master's degree in Business Administration or related field

  • 10 years healthcare experience

  • 8 years management experience

  • 6 years Medicaid experience

  • Knowledge of Medicaid Management Information System (MMIS)

  • Experience with contracting - terms and negotiations

  • Performance management of subcontractors

Environment and Cognitive/Physical Demands

  • Office Environment

  • Ability to read, hear, speak, keyboard, reason, communicate effectively and problem solve

  • Requires prolonged sitting and telephone use

  • Requires the use of office equipment such as computer terminals, telephones, copiers and printers

  • Infrequent lifting to 15 pounds

  • Infrequent stooping

  • Travel up to 25%

Segregation of Duties

Every employee is responsible to perform their duties and responsibilities in accordance with Noridian values, policies and procedures, including but not limited to: Segregation of Duties Principles, HIPAA, Security and Privacy, CMS requirements, the Noridian Compliance Program and any other applicable laws, rules and regulations.

Statement of Other Duties

This document describes the essential functions, requirements, and responsibilities of this job, and is not intended to be a complete list of all tasks and functions. Employees may be requested to perform job related tasks other than those specifically listed in this description and may be required to perform any task requested by the supervisor or management.

Total Rewards Package:

Health, Dental and Vision Insurance, Voluntary Insurance Plans, Health Savings and Flexible Spending Accounts, 401k and Company Match, Company-paid Life Insurance, Education Assistance Program, Paid Sick Leave, Paid Holidays, Increasing PTO Accrual Plan, Medical/Parental/Disability Leave, Workers Compensation, Retiree Benefits,Severance Package, Employee Assistance Program, Financial and Health Wellness Benefits, Casual Dress, Open Office Setting, and Online Learning System.

CMS Access Compliance and Regulation Contingency Statement

Some positions require compliance with (i) federal and agency specific regulations and related clauses included in Noridian's prime contracts with the Government, (ii) background checks, and (iii) eligibility for a government-issued identification card.

Equal Employment Opportunity

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities as well as Sexual Orientation or Gender Identity.

Other Information

Noridian is a Federal Contractor required to comply with the Executive Order 14042 and the guidance released by the Safer Federal Workforce Task Force. This Order requires us to ensure all employees working on covered contracts are vaccinated against COVID-19 unless approved for an accommodation due to a medical condition or a sincerely held religious belief. All candidates must be fully vaccinated upon their start date or have an approved accommodation. To request an accommodation, please contact our Human Resources department at [ Email address blocked ] - Click here to apply to Director Account Management.

As of December 7, 2021 the nationwide Federal Mandate has been put on hold. At this time, candidates would not be required to be vaccinated or have an approved accommodation, however if the Executive Order 14042 / Federal Mandate is deemed Legal by court rulings, candidates and employees would need to comply.


Per Colorado’s Equal Pay Transparency Rules Act, below is the salary range for potential new hires that will be working/residing in the state of Colorado.

Colorado Salary Range: $116,928.32 – $192,027.50

Other Compensation: Self-Managed PTO (if applicable), Incentive Plan

Lifestyle Benefit: $50/month

This job will be closed 09/16/2022 at 8:00AM CST. No further applications will be considered.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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