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Help Desk Technician

Nesco Resource Latham Full-Time
$16.00 - $22.00 / hour
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Nesco Resource is partnering with a large manufacturing company in the Albany area in its search for a Help Desk Technician! This is a temporary position to start with the potential to become permanent. The Help Desk Technician will primarily support the Latham location, but will also support the Queensbury location at times.


  • Triage and resolve incidents, problems, and requests efficiently using the ITSM tool.

  • Configure, install, and troubleshoot software, laptops, desktops, IP phones, mobile devices, printers, and other computer peripherals.

  • Provide timely support onsite, remotely, and over the phone as part of global IT call center.

  • Perform after-hours work as needed on a rotating schedule.

  • Procure standardized hardware and software from vendors, escalating non-standard requests to leadership.

  • Follow change procedures for employee events (new hires, terminations, transfers, promotions, etc.).

  • Assign roles and permissions to network resources such as SharePoint sites, file shares, and ERP systems.

  • Manage client-side end point protection, reacting to alerts and proactively performing updates as needed.

  • Facilitate maintenance and repairs of IT assets with third-party vendors.

  • Support the setup and use of audio/visual components for meetings.

  • Create and maintain internal and end user-facing knowledge articles, as well as provide 1:1 training when needed.

  • Manage telecommunications lines, accounts and services.

  • Assist in onsite support of network infrastructure equipment as needed.

  • Remain up to date on current technologies that are applicable to the business.

  • Complete assigned project tasks within expected timelines.

  • Follow corporate policies and controls to ensure data accuracy, security, and other items as they relate to business practices and/or legal and regulatory compliance.

  • May perform other duties as assigned


  • AS in a related field preferred

  • Prior experience in configuring, installing and troubleshooting various types of computer hardware and peripherals.

  • Prior experience in configuring, installing, and troubleshooting Windows, web browsers, Microsoft Office, and iOS.

  • Familiarity with local and wide area networks

  • Familiarity with MacOS

Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

Recommended skills

Complex Problem Solving
Troubleshooting (Problem Solving)
Information Security
Computer Hardware


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Salary Details

This salary was provided in the Job Posting.
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Help Desk Technician
$16.00 - $22.00 / hour
Estimated Salary: $88K
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Job ID: 19-43776


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