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  • Chino, CA

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Customer Service Representative

RemX Specialty Staffing • Chino, CA

Posted 11 days ago

Job Snapshot

$14.00 per hour/hr
Other Great Industries
Customer Service


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Job Description

RemX Irvine is currently seeking an enthusiastic individual with a passion for customer service for a temp to perm opportunity with our client in Chino, CA. This role is with a solid company, undergoing explosive growth and presents a great opportunity for someone looking to be a part of a successful team and grow. An interest in Sales is also a plus, as this position could evolve into a role within the company's sales team at some point in the future.

Some of the core duties of the Customer Service Representative will be:

  • Build and maintain company customer relationships Effective and efficient handling of customers by either telephone or electronically
  • Answer inbound calls and make outbound calls to follow-up on existing and inactive customers
  • Provide support to the Sales Representatives Respond promptly to customer inquiries Obtain and evaluate all relevant information to handle inquires and resolve complaints
  • Perform customer verification
  • Process forms, applications and request for all customers
  • Quote prices, enter sales orders and proof invoices
  • Track stock levels to ensure customers’ orders are handled effectively
  • Direct requests and unresolved issues to the designated resource
  • Manage customers’ accounts and maintain customers’ contact information Keep records of customer interactions and transactions
  • Follow up on customer interactions in a timely manner
  • Accurately record details of inquiries, comments, complaints and any actions taken
  • Communicate and coordinate with internal departments
  • Produce BOM’s (Bill of Material’s) and Production Picking Sheets
  • Send letters and notices to customers
  • Send, track and follow-up on customer sample requests
  • Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations
  • Understanding of company capabilities and service, and effectively communicates all offerings to the client
  • Assist Sales and Marketing with specified needs
  • Assist Operations with any special needs
  • Assist with billing and invoicing matters

Job Requirements

  • Excellent oral and written English language communication skills
  • Provide high level of customer service
  • Good organizational skills
  • Proven ability to handle multiple tasks at once.
  • Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window based environment.
  • Intermediate skills in MS Outlook, Word and Excel
  • Minimum 1 year business to business customer service experience - preferably in a call center environment
  • Desire and enthusiasm to further advance in the sales field
  • High School Diploma or equivalent

In addition to the above, candidates who are also English/Spanish bilingual are a HUGE +, but not necessarily required.

If you meet the above qualifications, we encourage you to apply now for immediate consideration, as past opportunities with this company have filled quickly.

Job ID: 243748
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