Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
No Thanks
US
What job do you want?

Virtual Customer Care Representative job in San Antonio at Lennar Homes

Create Job Alert.

Get similar jobs sent to your email

Apply to this job.
Think you're the perfect candidate?
Apply Now

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Virtual Customer Care Representative at Lennar Homes

Virtual Customer Care Representative

Lennar Homes San Antonio, TX Full Time
Apply Now

Create Job Alert.

Get similar jobs sent to your email

Overview

This is an exciting opportunity to join our team as a Virtual Customer Care Representative for Lennar. This person will be a key member of the Customer Care Team, which is responsible for providing warranty and service support to our Homeowners. This role will drive Customer Satisfaction by ensuring a timely and thorough response to Homeowner requests. The Virtual Customer Care Representative will focus on assessing, diagnosing and in some cases resolving or scheduling Homeowner service requests remotely through the use of virtual technology. Detailed and accurate communication of findings with the field team will be paramount in resolving requests.

Must be open to working rotating shifts/flex schedule.



Responsibilities

  • Provide friendly telephonic and virtual Homeowner support in a creative, proactive manner consistent with Lennar’s warranty policies, procedures and quality standards.
  • Follow up on every Homeowner service request virtually, ensuring a thorough evaluation and diagnosis is completed and well documented.
  • Communicate and assess with Homeowners through a virtual platform, educating as to out of warranty items while providing resources for DIY self-help assistance.
  • Capture detailed information utilizing AR remote assistance software and effectively document customer concerns for service scheduling.
  • Electronic assemblage of all pertinent documents, photos and correspondence for thorough entry of work order information.
  • Communicate effectively and clearly with Homeowners and Lennar team members, including Field Customer Care Representatives, Customer Care Coordinators and Trade Partners.
  • Respond effectively to Homeowner inquiries regarding their home warranty, product verification, options standards, maintenance care guidelines and other related topics.
  • Understand manufacturer recommendations for use and application of their products and communicate with Homeowners in a way that is informative and valuable.
  • Guide Homeowners through steps to assess and address items in a patient and caring manner considering any language barriers and homeowner’s technical knowledge.
  • Evaluate and prioritize Homeowner service requests and communicate findings effectively with the field team including scheduling for service.
  • Document findings thoroughly and accurately.
  • Schedule virtual appointments and Trade Partner appointments.
  • Verify contact data within the service software environment including Homeowner contact information and Trade Partner verification.

#CB



Qualifications

  • Minimum High School or GED required.
  • Minimum 2 years customer or field service experience required or equivalent, preferably with a homebuilder.
  • Ability to communicate clearly and attentively with diverse audiences via a remote setting.
  • Comfortable with innovation and technology, including virtual applications, chat, text, and artificial intelligence.
  • Team player willing to go the extra mile.
  • Patience and ability to coach others.
  • Knowledge of Salesforce a plus.
  • Advanced knowledge of scheduling, budgeting and document management.
  • Proficiency with computer programs including Microsoft Office.
  • Strong organizational, time management, analytical, problem solving, and mediation abilities.
  • Committed to fostering and supporting a proactive, customer-driven approach to service.
  • Ability to manage multiple tasks simultaneously and with little or no supervision.
  • Ability to adapt and work well under pressure.
  • Capable of inspiring trust and confidence through effective and professional communication and interpersonal skills, both written and oral.
  • Ability to ask questions to determine a root cause.
  • Bilingual a plus.
  • Ability to work flex hours preferred.
 

Recommended Skills

Coaching And Mentoring
Adaptability
Self Motivation
Creativity
Time Management
Complex Problem Solving

Recommended Jobs

Virtual Customer Care Representative
Lennar Homes San Antonio Full Time
Customer Care Associate-San Antonio
Health Advocate San Antonio
Customer Care Associate | Entry Level
EE Interact San Antonio
$35,000 - $37,000/Year
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 2021-17814

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.