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CSR / Medical Scheduling / Call Center

CORESTAFF Services Thousand Oaks Full-Time
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Customer Service / Patient Services - Medical Scheduling - Full- Time (40+ hours)




CALL CENTER / MEDICAL SCHEDULING - FULL TIME START SEPTEMBER

Days/Hours: Monday - Friday - 8 hours per day - 8am to 5pm operation hours

Temp-to-Hire Opportunity for Patient Service Representative for a National Healthcare Company located in Thousand Oaks, CA. You will be responsible for assisting/directing patients with questions and inquiries.

Responsibilities:

  • Obtains current patient information from established and new patients.
  • Accurately enters/updates patient information in scheduling system.
  • Identifies payer source, and verifies insurance eligibility.
  • Assists patients with completion of paperwork when necessary.
  • Reviews Scheduling System for needed updated demographics and consent forms.
  • Identifies patients by date of birth and name in computer system.
  • Creates new account if patient not in the system.
  • Schedules and reschedules appointments as needed.
  • Routinely demonstrates superior customer service skills.
  • Answers telephone in a timely and polite manner, preferably within three rings.
  • Communicates with customers in a courteous, professional, cooperative and mature manner.
  • Accurately takes messages and conveys information to recipient.
  • Transfers call to physicians and nurses when medically indicated.
  • Protects/observes patient confidentiality per policies and procedures.
  • Accurately imports registration documents into patient’s electronic health record.

Required Education and Experience:

  • High School Diploma or equivalent
  • Requires Customer Service experience and the ability to input data accurately into computer system.
  • Medical/dental office or medical scheduling knowledge a plus.
  • Must be detail oriented with good interpersonal and customer service skills.
  • Communication Skills
  • Bilingual preferred (Spanish or Russian and English)
  • Ability to effectively interact with physicians, patients and other staff members.
  • Demonstrates knowledge of proper, safe, efficient usage of current office equipment/software.

Corestaff Services is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. Corestaff Services is not associated with Core Staffing Services, Inc. which operates in the New York metro area.

 

Recommended skills

Spanish Language
Russian (Language)
English Language
Courtesy
Multilingualism
Electronic Medical Record
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Job ID: JO000082284

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Corestaff offers commercial, professional and project-based staffing through a network of branch, center-based and on-site client locations across the US and Canada, including temporary, temp-to-hire, direct hire and project staffing for more than 100 job categories. Leafstone delivers these services in New York and Western Pennsylvania.

Corestaff and Leafstone are committed to providing outstanding client experiences by delivering the right talent and services to meet our client’s business needs.  We employ local and national recruiters in the US and Canada and an extensive Client Centric Services organization supporting recruiting throughout North America, ensuring our comprehensive service ability.  Our customer-centric approach to each client program offers improved efficiencies, productivity and overall cost reduction in sourcing, screening, and managing the contingent workforce.

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