Create a Job Alert.
Enter your email below to save this search and receive job recommendations for similar positions.
Thank you.
We'll send jobs matching these to
You already suscribed to this job alert.
US
You’re being taken to an external site to apply.
Enter your email below to receive job recommendations for similar positions.
Customer Service Rep - Possible Temp to Perm
Alpha Consulting
Overland Park, KS
Contractor
Create Job Alert.
Get similar jobs sent to your email
CUSTOMER SERVICE REP POSSIBLE TEMP TO PERM
OVERLAND PARK, KS
OVERLAND PARK, KS
This position has the possibility to go temp to perm.
Project Description:
This position requires an individual with a customer centric mentality. Team members are responsible for interacting with customers to provide and process information in response to inquiries, concerns, and miscellaneous requests.
- Establish a working relationship with our customers by communicating via mail, telephone, or personally with customer or company employee by performing the following duties.
- Serve as a primary contact to clients, merchants and customers providing timely, accurate and comprehensive responses and resolution to common questions and issues regarding supported programs, systems, processes and procedures.
- Illustrate initiative; proactively contact customers and merchants to address issues (e.g: rejections, disputes, authorizations, technical needs, potential account issues, etc.).
- Dedicated to actively engage in building rapport with internal and external parties to provide an excellent customer experience resulting in increased program usage.
- May be asked to perform administrative tasks. Route escalated requests and unresolved issues to the appropriate team members (e.g.: tier 2 or 3 or Leadership).
- De-escalate challenging customers, clients or merchants and provide exceptional customer support.
- Record customer interaction details, comments, and complaints within the CRM system.
- Required to meet or exceed department metrics, program Service Level Agreements and department Service Level Standards.
- Actively participate in learning sessions.
- Provide insight and feedback for client quarterly business reviews and collaborate with team and leadership to create action plans from feedback received from client to improve program satisfaction.
- Provide feedback and collaborate with other team members to improve training and documentation for processes and procedures.
- Demonstrate professionalism.
- Maintain accountability, promote respect, stay work-focused, be punctual, demonstrate positive attitude.
- Contribute to a culture of excellence by adhering to expectations for metrics and SLAs, participating in ongoing learning sessions and collaborating regularly with the team.
- Participate in skip level meetings with Leadership to provide team, personal and program feedback; system program and role recommendations for improvements; requests for resources/tools for role, program, and system; effectively communicate needs from Leadership.
- Accept the need for change and adapt positively to internal and external changes. Provide feedback and assistance for processes and procedures for new program implementations.
Daily Tasks:
- All expectations consistently demonstrated in an accurate, comprehensive and timely manner.
- Answer external and internal inquires via phone, email, etc. (including, but not limited to: basic data entry, reimbursement reconciliation, dispute resolution, transaction processing issues, process and procedure questions.
- Prepare billings to be sent.
- Complete account and user updates.
- Send confirmation/approval communications.
- Complete account onboarding steps.
- Create and distribute applicable new launch announcements and welcome packets/letters/cards.
- Request assistance by internal departments to address applicable program issues impacting clients, merchants and customers.
Required Skills:
- Meet the criteria as outlined above and/or have related customer support experience or the equivalent combination of education and experience.
- Minimum two years of customer support experience with heavy inbound call volume.
- Work schedule flexibility.
- Ability to skillfully manage challenging customer situations.
- Excellent listening skills.
- Coachable with ability to improve performance based on feedback
- Proficient with Outlook, Word and Excel.
- Strong ability to work in a team and independent environment.
- Ability to consistently meet expectations in an ever-changing environment.
- Effective problem identification skills solution oriented.
- Professional written and verbal communication skills.
- Highly motivated and enthusiastic.
This 6+ month position starts ASAP.
Please E-MAIL your resume (attachment to email) with rate and availability to Anita: [ Link removed ] - Click here to apply to Customer Service Rep - Possible Temp to Perm
ALPHA'S REQUIREMENT #20-02033
MUST BE ELIGIBLE TO WORK IN THE U.S. AS AN HOURLY W2 EMPLOYEE
#ZR
Recommended skills
Client Rapport
Communication
Scheduling
Onboarding
Transaction Processing (Business)
Dispute Resolution
Help us improve CareerBuilder by providing feedback about this job: Report this job
Report this Job
Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security TeamJob ID: 20-02033
CareerBuilder TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.