Icon hamburger
Customer Service in Parks,Arizona
Apply to this job.
Think you're the perfect candidate?
Apply on company site

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.

Service Advisor

Flagstaff Buick GMC Flagstaff Full-Time
Apply on company site

Service Adviser

Date Originated: April 1st

Location: Flagstaff, Arizona

Reports To: Service Manager

Supervises: N/A

Summary: This position is the primary point of contact for all automotive service and repair matters, listens to and thoroughly understands customer problem, arranges for an appropriate automotive service visit, and sets/manages expectations on the part of the customer and the technician(s) in terms of service delivery.

Essential Job Functions (Duties and Responsibilities): The primary duties consist of, but are not limited to the following.

  • Meet/greet customers in person or on phone
  • Arrange prompt and accurate diagnosis of reported automotive related problem
  • Make best-value repair recommendations based upon nature of the problem
  • Manage delivery of required vehicle repair by successfully setting and managing customer expectations
  • Maintain documentation, including PO, invoices, work orders, reports,etc.
  • Enforce / follow organizational safety standards
  • Ensure appropriate parts are obtained for required vehicle repairs
  • Promote / showcase the repair facility
  • Take ownership and accept accountability for delivering outstanding service levels
  • Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures and accept constructive criticism.
  • Performs other duties as required, or assigned by management.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Education – High school diploma or equivalent plus 1 year of equivalent/relevant work experience
  • Must be able to work extended hours, evenings, holidays and weekends.
  • Must demonstrate the ability to read, write and communicate the English language.
  • Valid Driver’s License and proof of insurance are required.
  • Must have a clean driving record and be able to pass an MVR and background check.


Physical & Mental Demands: The following physical and mental demands consist of, but are not limited to the following.

  • Must be able to work in a sitting position for extended periods of time (at desk, while driving, and/or on travel) in an office/industrial environment
  • Manual dexterity to perform data entry functions
  • Ability to bend, pull, stoop and reach to perform functions
  • Ability to lift 25-30 lbs.
  • May be exposed to heat, fumes, noise, and humidity, etc.
  • Must have the cognitive and mental capacity to perform essential job functions
  • Must be able to communicate effectively orally and in writing
  • Visual acuity to read documents, computer screens, files, etc.
  • Ability to hear in person and via phone

The statements herein are intended to describe the general nature and levels of the work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified.  Furthermore, the job description does not constitute a written or implied contract for employment.  Martin Automotive Group/Flagstaff Buick GMC reserves the right to revise or change job duties and responsibilities as the need arises.

Martin Automotive Group/Flagstaff Buick GMC is an Equal Opportunity Employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, national origin, sex, age, gender identity, sexual orientation, veteran status or on the basis of disability.

Approved By: ___________________________________  Date: _____________________

Reviewed By Employee & Manager:

Name / Position



Employee Name

Job Title

Manager Name

Job Title


Skills required

Business Development
Implement Sale Strategy
Address Prospective Client
Create Sale Plan
Cultivating Long Term Relationships


Salary Estimator

Based on Job Title, Location and Skills
Below Avg. Average Above Avg.

Career Path

See the next step in your career
Service Advisor
Estimated Salary: $90K
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 118618


For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.