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Operations Technician I

Genesis10 San Francisco Contractor
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Genesis10 is currently seeking an Operations Technician I with our client in the SEO industry in their San Francisco, CA location. This is a 6 month + contract position.

Description:
  • Seeking an Operations Technician I

Responsibilities:
  • Troubleshoot and resolve technical issues via direct user support (as assigned/routed by Techstop or COE site owner), managing local incidents with the goal of returning the user to full productivity
  • Identify problems requiring escalation to our COE team
  • Document support observations or reports from users regarding the state of IT health at a specific site or office, outlining clearly areas that require further investigation by COEs
  • Create and maintain tickets and bugs, providing comprehensive and relevant updates
  • Assist with office build-out preparation inc. equipment setup
  • Interact with local customers and stakeholders to help identify IT challenges and ensure customer satisfaction and productivity is maintained
  • Understand site and user interactions with technology and look for ways to improve productivity; liaise with COEs to provide solutions from a user facing point of view
  • Assist partner teams (technology teams without a local presence) with local execution of user impacting troubleshooting, changes & incident resolution

Requirements:
  • Exemplary communication and interpersonal skills Systematic incident solving approach, coupled with a strong sense of ownership and drive
  • Ability to provide basic support and troubleshooting for multiple operating systems such as Windows, Linux, OS X, Chrome OS and Android
  • Ability to provide basic support and troubleshooting for video conferencing, printing, telephony and other shared office technology
  • Ability to identify technology productivity blockers for users and escalate
  • Ability to deliver basic training (coaching local employees in basic user technology)
  • Basic network understanding & troubleshooting skills
  • Experience working in system administration or IT operations
  • Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)
  • Desired:
    • Experience with administration of multiple operating systems such as Windows, Linux, OS X, Chrome OS and Android

If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:

Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com. "Genesis10 is an Equal Opportunity Employer, M/F/D/V
 

Skills required

Wireless Networks
Network Installation Services
Network Routing
Networking Hardware
Network Engineering
Wide Area Networks
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Job ID: 19-05711

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Genesis10 is a professional technology services firm providing staffing, workforce optimization and domestic outsourcing solutions. The company was founded in 1999 and is dedicated to providing talent and talent services in support of our client's growth and business-as-usual initiatives in a cost effective manner, onsite or onshore. Genesis10 has more than 150 clients ranging from Fortune 100 to mid-cap companies.

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