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Customer Care Representative

Carrier Enterprise Carrollton, TX Full-Time
competitive hourly rates, 401k, benefits
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CE has entered an extremely exciting time of expansion and growth with our award winning B2B website. We are looking for a great customer care representative for our eCommerce team to wow customers. The customer care team handles customer's calls in addition to working with other departments to resolve issues and answer questions. In this fast-paced role, you'll enjoy the satisfaction you experience when you exceed our customers' expectations. This is an exciting opportunity for a recent college graduate!

Responsibilities to include (but are not limited to):

  • Assist customers with placing their online orders, while including up-selling procedures to achieve a truly great customer experience through real-time calls, emails and live chats
  • Troubleshoot and resolve customer inquiries regarding online orders, passwords, sign-on issues, and other online-related questions.
  • Support sales growth by educating customers on the products, programs and promotions being offered.
  • Seek out new business opportunities making outbound calls to existing or new customers
  • Assist in the design and execution of marketing and sales strategies
  • Collaborate internally for continual process improvements


Recommended skills

Customer Service
Selling Techniques
Business To Business
Customer Experience


Career Path

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Customer Care Representative
competitive hourly rates, 401k, benefits
Estimated Salary: $71K
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Job ID: 5000567725906


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