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Customer Service Rep

Bartech Group Madison Contractor
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Job Description

If you are an experienced Customer Service Rep looking for a position with a leading company, Bartech can help! We are a leading staffing firm and our clients include some over the nation’s biggest companies. Our client has a need for a Customer Service Rep. This is a contract position; however it is not uncommon for assignments to transition into permanent positions with our client companies. If you have the background we are looking for, and you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!

Customer Service Rep      

Job Responsibilities                                              

Your specific duties as a Customer Service Rep will include:

  • Researches, analyzes, and responds to inquiries of a complex nature and assists less experienced staff with complex customer issues.
  • Coaches and assists less experienced staff in meeting expected customer service and satisfaction goals.
  • Contacts customers to resolve outstanding customer service issues.
  • Assists supervisors in the continuous improvement of the customer service delivery process.
  • Conducts customer service training for entry level staff.
  • Documents customer interactions and product/service issues, entering descriptive information online in order to provide history and tracking of issue resolution.











Customer Service Rep

Job Requirements

As a Customer Service Rep you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty. You must also be highly detail-oriented and organized with excellent analytic and problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills.

  • Customer Service experience is a requirement.
  • Call center experience is ideal.
  • Experience working in the financial industry would be a nice to have.
  • This is a high call volume call center.
  • Please submit completed questionnaire with candidate submit.

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Customer Service Rep

Benefits

As a Customer Service Rep with Bartech, you will be working through an established and respected staffing organization with 41 years of serving as a trusted partner to our client companies. We are dedicated to providing our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment and your performance, you can find potential opportunities for direct employment. Your hard work and professional dedication will be rewarded with competitive compensation, including benefits.

Available benefits for Customer Service Rep Position may include (but are not limited to):

  • Exceptional medical, dental, and vision
  • 401(k)

Make the most of your experience!

Apply now!

 Applicant must be eligible to work in the US for immediate opening.

Keywords: call center, customer service


 
 
 

 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Estimator

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$48K
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Career Path

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Customer Service Rep
Estimated Salary: $64K
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Job ID: BHJOB4449_198288

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Bartech is a leading global workforce management and staffing solutions provider to Global 500 firms.  Today, we bill over $2 billion in revenue for clients worldwide who trust us to design, execute, and manage sophisticated workforce management solutions, large-scale staffing engagements, and strategic Business Process Outsourcing and consulting engagements.

Bartech is a proud employer managing more than 4,000 engineers, technologists, accountants, and professional staff for businesses in the US and Canada.  We see it as a privelege to help skilled professionals and specialists find positions with leading companies.

Our goal is to help you put your skills to work in a place where you can grow and contribute.  For 35 years, we have been supplying qualified candidates to industries such as energy, pharmaceutical, healthcare, telecommunications, and auto - that depend on gifted professionals to propel them to success.  That experience has made us a trusted partner to leading organizations and a top employer of professional talent.

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