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  • Torrance, CA 90501

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Experienced Customer Service Specialist

Häfele America Co. • Torrance, CA

Posted 1 month ago

Job Snapshot

Full-Time
Travel - None
Architecture - Building, Building Materials, Construction
Consultant, Customer Service, Warehouse

Job Description

SUMMARY

Under the direction of the Customer Service Coordinator, handles customer requests for pricing and availability of inventory, order status, order placement, literature request, account updates and product information, in which Hafele America Co received by fax or email.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Receives and answers customer inquiries and requests regarding products, prices, shipment tracing, catalog request  from fax or email. 
  • Uses computer and administrative knowledge to provide information to customers.
  • Receives and directs inquiries from other departments regarding inside sales responsibilities.
  • Provides office support as required.
  • Remains current on changes in policies and procedures.
  • Performs other clerical duties and projects assigned.
  • Acquire skills to operate Häfele’s computer system
  • Ability to use MS Outlook

QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Bachelor's degree (B. A.) from four-year college or university preferred; or one to two years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret office procedures.  Ability to effectively present information and respond to request from managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, commissions, proportions, percentages.  Ability to apply concepts of basic algebra.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Requirements

See job description

Job ID: EXPER01259-00001
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