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Company Contact Info
- Reno, NV
- Kelly Jiang
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Help Desk Specialist
Kelly IT Resources • Reno, NV
Posted 27 days ago
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Help Desk Specialist
Duration: 3 months
Location: Reno, NV
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Write training manuals.
Train computer users.
Maintain daily performance of computer systems.
Respond to email messages for customers seeking help.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continue to occur.
1 - 2 years of computer experience.
Experience answering tickets via email and phone for internal employees
Experience with O365
Active Directory management, password reset
Excellent customer service skills.
Good analytical and troubleshooting skills.
Basic knowledge of computers, operating systems and terminology.
Familiar with Microsoft operating systems and Microsoft applications.
Ability to manage multiple tasks, while effectively focusing on priority issues.
Ability to create, document, and follow processes and procedures.
Ability to work as a member of a team.
Excellent written and verbal communication skills.
With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high- visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™ companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent: people like you.
Last year we found 8,000 opportunities for IT professionals. Let us help advance your career today.
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.