The Medical Assistant is responsible for performing any combination of the following duties under direction of physician to assist in examination and treatment of patients.
Essential Functions and Basic Duties:
- Interview patients to obtain medical information and measure their vital signs, weight, and height.
- Show patients to examination rooms and prepare them for the physician.
- Record patients' medical history, vital statistics and information such as test results in medical records.
- Prepare and administer medications as directed by the physician.
- Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing.
- Explain treatment procedures, medications, diets and physicians' instructions to patients.
- Help physicians examine and treat patients, handing them instruments and materials or performing such tasks as giving injections and removing sutures.
- Authorize drug refills and provide prescription information to pharmacies as directed by the physician.
- Prepare treat rooms for patient examinations, keeping the rooms neat and clean.
- Clean and sterilize instruments and dispose of contaminated supplies.
- Schedule appointments for patients.
- Change dressings on wounds.
- Contact medical facilities or departments to schedule patients for tests and/or admission.
- Perform general office duties such as answering telephones, taking dictation and completing insurance forms.
- Inventory and order medical, lab and office supplies and equipment.
- Perform routine laboratory tests and sample analyses.
- Set up medical laboratory equipment.
- Positive and supportive team member to staff members, clinic and hospital.
- Strive to ensure continual compliance with Departmental and Hospital Policies and Procedures and State/Federal Regulations.
- Can identify & access system to report abuse to employee and/or patients.
- Performs routine to moderately difficult assessment/treatment procedures such as EKG's, venipuncture, cholesterol, holder monitors, ultrasounds, audiometers, blood pressure stress tests, ambulatory monitors, glucose screenings, hematocrits, etc.
- Attend required medical in-service training as needed.
- Performs other duties as assigned.
- Maintain compliance with departmental, hospital and state and federal regulations and policies.
- Working knowledge of the phone
- Follows policy and procedures for infection control, safety, and risk management.
- Completes maintenance work orders appropriately.
- Participates in Disaster Drills, demonstrates knowledge of emergency preparedness.
- Respects the confidentiality of patient records, and uses complete dis creation when discussing patient information.
- Utilizes all department form appropriately.
- Able to identify victims and the process for reporting abuse.
- Able to apply National Patient Safety goals to care and documentation.
- Collect, label and transport all specimens appropriately.
- Demonstrates knowledge of routine equipment.
- Demonstrates proper techniques when setting up for procedures.
- Demonstrates knowledge of emergency equipment and procedures.
- Collaborates with patient care planning
- Ability to gather resources within the hospital and clinic to provide adequate care.
- Active participation in education specific to patient diagnosis and need.
- Acts as a resource person to other staff members.
- Participates in Code Blue Drills and other emergency codes.
- Able to assess the geriatric patient for safety, medication dosage and appropriateness.
- Able to translate medications into pediatric doses and use proper equipment for patient's size and age.
- Act as a liaison between patients, families, physicians and staff.
- Complete workload assignments.
- Respect the confidentiality of patient records and uses complete discretion when discussing patient information.
o Demonstrates 100% commitment to performing according to the CHOICE values of TMH and representing the organization in a positive and professional manner.
o Establishes and maintains effective communication and good working relationships with all co?workers.
o Adheres to TMH and department dress code policies and procedures.
o Utilizes initiative; strives to maintain steady level of productivity; self-motivated; manages activity and time.
o Completes annual education, training, in-service, and certification requirements; attends departmental staff meetings or reads meeting minutes.
o Maintains regulatory requirements.
o Maintains patient confidentiality at all times.
o Reports to work on time and as scheduled; completes work within designated times.
o Actively participates in departmental and facility performance improvement and continuous quality improvement activities.
o Strives to ensure continual compliance with departmental, hospital, state and federal regulations and policies.
o Follows policies and procedures for infection control, safety, and risk management to ensure a safe environment for patients, public and staff.
o High School Diploma or GED
o Current valid Driver's License
o Successful completion of an accredited Medical Assistant Course
o Must be Registered or Certified
o Current certification in CPR required
o Up to one year experience with patients in a clinic setting required.
Work is performed in a clinical setting and may include
o Fax Machine
o Copy Machine
o Basic Office Equipment
o X-Ray Machine
o Electrocardiograph (EKG),
o Other equipment to administer routine diagnostic tests
Mandatory Training & Involvement:
- SWANK Education
- NIMS Training: IS-100Hcb and IS-700A
- Staff Meetings
- Infection Control
- Hazardous Materials
- CHOICE Values
- AIDET + P
- LEAN training
- Service Excellence
- Compliance Program Review
- Safety In-Service
- Annual Competencies
- ISO 9001