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Client Services Representative I

Canon Solutions America Washington Full-Time
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Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.

Responsibilities

 
 
 
Mail/Courier Services: Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail. Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc). Researches and routes unidentified and generic mail. Receives, logs, delivers and tracks messenger items. Responds to customer requests. Performs routine upkeep of equipment. Records and tracks customer inquiries and fulfillment of requests.
 
 
 
- Promptly informs supervisor of potential problems or customer concerns.
- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
- Strong focus on providing good customer service.
- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
- Site responsibility and location of coverage may change based on client and/or division needs.

Qualifications

High School diploma or equivalent required. No experience necessary.
- Basic computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet deadlines.
- Good customer service and communication skills.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

Company Overview

About our Company - Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Océ brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S.

Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more.

We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

If you are not reviewing this job posting on our Careers’ site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.

#CSA

Posting Tags

#LI-DNP #CSACB
 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Estimator

Based on Job Title, Location and Skills
$53K
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Client Services Representative I
Estimated Salary: $64K
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Job ID: 21733

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Canon Solutions America is a Canon U.S.A. Company providing integrated systems technology that comprise one of the strongest solutions portfolios in the document management industry. Our unique and successful heritage is built upon an ability to offer unprecedented levels of service and support. As a leader in the office equipment industry, Canon Solutions America can show you levels of productivity and performance that once seemed unattainable. Whether it’s through our world-renowned networked office systems, graphic systems, copiers, printers, scanners, or fax machines, we provide the technology and the support you need to move into the future. Canon Solutions America is committed to customer satisfaction. Our goal is to continually provide best in class sales, service and support in order to ensure the level of satisfaction you deserve.

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