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Company Contact Info

  • 4950 West Norvell Bryant Highway
    Crystal River, FL 34429

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Call Center (Driver hotline)

Lkq Corporation • Crystal River, FL

Posted 3 days ago

Job Snapshot

Full-Time
Automotive - Motor Vehicles - Parts
Transportation

Job Description


Job Summary: Maintains the driver hotline by addressing calls related to the delivery of collision repair parts to customers. Essential Job Duties:
*


Responsibilities and Duties



  • Logs into Driver Hotline daily

  • Assists Delivery Drivers with issues with parts delivery and invoicing

  • Issue credits based on information provided by the driver

  • Handles issues with damaged product

  • Coordinate information with Sales

  • Reorder product replacements as necessary

  • Maintain journal of calls for driver assistance

  • Other duties as assigned by supervisor


Job Requirements


Qualifications and Skills


Job Requirements Basic Qualifications (Minimum Required Experience, Education, Knowledge/Skills/Abilities, Essential Physical Demands):EDUCATION AND/OR EXPERIENCE : High School Diploma or G.E.D. equivalent preferred. KNOWLEDGE/SKILLS/ABILITIES : Must be organized with good verbal communication skills and display a positive and friendly attitude. Must provide superior customer service. Ability to adapt to change quickly. MACHINE, EQUIPMENTS AND SOFTWARE : Multi-line telephone system, copier, smart phone, personal computer including knowledge of Microsoft Office computer software. Route optimization experience. PHYSICAL DEMANDS AND WORKING CONDITIONS : Must have the ability to sit, stand, bend, lift, and move intermittently during minimum 8 hour working period daily. Must be able to deal with constant interruption.


Job Type: Full-time


Job ID: 5000471966806
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