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Customer Support Technician

Apex Systems Linthicum Contractor
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Apex Systems, the nation’s 2nd largest IT staffing firm, has a contract to hire engagement for a Customer Support Technician to join one of our clients in the Biotechnology Industry on their Support team in the Baltimore Metro Area. The Customer Support Technician will provide technical assistance to existing customers.  This will be done by performing remote diagnoses and offering step-by-step solutions. This support will be provided in a user-friendly, professional manner.

An ideal candidate would be a fast learning, self-starter, excellent at time management and willing to be an explorer.

If you, or someone you know, may be interested in this opportunity, please contact Emily Canada at Email blocked - click to apply.  

Title: Customer Support Technician
Location: Baltimore Metro Area, MD 
Type: Contract to Hire
Compensation: Competitive, based on experience

REQUIREMENTS & RESPONSIBILITIES FOR Customer Support Technician:

SPECIFIC RESPONSIBILITIES:

  • Provide excellent telephone/email technical support to existing customers.
  • Record all pertinent information and communications.
  • Keep informed of all product information and uses.
  • Diagnose and repair equipment.
  • Complete all other tasks as assigned.

QUALIFICATIONS AND REQUIREMENTS:

  • Excellent written and verbal communication skills.
  • Effective listening skills.
  • Knowledge of customer service principles.
  • 1+ years of experience in Gas/Liquid Chromatography.
  • Excellent time management skills. 

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178

 

Skills required

Wireless Networks
Network Installation Services
Networking Hardware
Network Router
Networking Cables
Modems
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Job ID: 967779

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WHAT WE DO:

Apex Systems is a division of the 2nd largest IT staffing and services firm in North America. From consulting to staff augmentation, we connect top tech talent with great companies in all industries.

OUR CREDENTIALS: 

Apex earned Inavero’s Best of Staffing™ Client Diamond and Talent Awards for providing superior service to clients and job seekers, putting the company in the top 2 percent of all U.S. staffing agencies.

SUPPORTING OUR CONTRACT EMPLOYEES:

We take the time to understand a candidate’s talents and needs to ensure a good match with companies for contract, contract-to-hire, and direct hire positions. Each recruiter within Apex is focused on a specific skill area within infrastructure, applications, and project management. This focused discipline enables our local recruiters to work directly with our candidate’s and focus their talent on the right position at the right time.

WHO OUR CUSTOMERS ARE: 

We serve Fortune 500, mid-market, and emerging companies from a wide variety of industries, including communications, energy, financial services, government services, healthcare, technology, and utilities. 

WHERE WE ARE: 

Apex has branches in over 70 locations across the U.S. and Canada and more than 1,000 employees dedicated to supporting the needs of our clients and contract team members. Visit www.apexsystems.com to find a local branch or connect with an Account Manager or Recruiter.

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