Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply on company site

You’re being taken to an external site to apply.

Create an account to get recommended jobs that match your resume and apply to multiple jobs in seconds!
On the next page, you'll build a resume in 3 steps thanks to our AI technology
8-15 characters
Contains Number
Contains Lowercase
Contains Uppercase
Contains Special Character
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Default2

Call Support Agents

Mommy Jobs Online Vicksburg, MS Part-Time
Apply on company site


Description

Call Support Agents

Mommy Jobs Online (mommyjobsonline.com) is now seeking Call Support Agents.   We are the worlds largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

Job Description - may perform one or more of the following:

  • Completes questionnaire/survey via telephone using standard scripts and standard operating procedures.
  • Obtains and/or verifies needed information for our cases by answering incoming calls
  • Makes outgoing calls when further information is needed
  • Documents all call information according to standard operating procedures
  • Routes calls to appropriate departments
  • Utilizes scripted Frequently Asked Questions to respond to caller inquiries
  • Maintains and improves quality results by adhering to standards and guidelines; recommends improved procedures
  • All other duties as assigned.

Education and Experience

  • High school diploma or equivalent
  • Excellent computer navigation skills (move between multiple windows and programs)
  • Knowledge of customer service principles and practices
  • Some experience in a call center or customer service environment
  • Outstanding customer service skills
  • Excellent communication skills
  • Good data entry and typing skills 35+ WPM
  • Bilingual Spanish preferred
  • Ability to pass a background check

Key Competencies

  • Verbal and written communication skills
  • Listening skills
  • Judgement
  • Attention to detail
  • Team work

Work at Home – must haves:

  • Existing High-Speed Internet access
  • Quiet noise free home office space, free of distractions

NOTE: While you are clocked in, working virtually is NOT something that can be combined with watching TV, preparing meals, running errands, car-pooling, doing household chores, providing pet care, elder care or childcare. Virtual workers with dependents must make arrangements for personal chores as if they were working in a conventional office location. This position Is Not a flexible job where employees can set their own hours. Schedules must be adhered to.

Job Requirements:

  • Must have Outstanding Customer Service Skills in a CALL CENTER setting!
  • Excellent Communication Skills
  • Bilingual Spanish is preferred, but not necessary
  • Basic Computer Navigation & Typing Skills: 25+ wpm
  • Equipment will be provided
  • Ability to Pass a Background Investigation and drug screening
  • H.S. Diploma or G.E.D.
  • 18 Years of Age or Older
  • Current RESUME needed
  • Healthcare Benefits after 60 days
  • Accrued PTO time after 180 days

Hours: Schedule (Central Time) to be determined by availability.

Total: 25-29 hours

Pay:  $17.00 per hour

To Become An Agent

*Please apply and register at mommyjobsonline.com.  Please click on Join Now and select the Customer Service Job Bank Registry to get connected with this client and to begin their hiring pre-screening process.

​Reference agent id code MJOLDonnaY when you register online. 

Mommy Jobs Online is accepting pre-screening interviews, so please call [ Phone number blocked ] - URL blocked - click to apply and ask for Kimberly.

Jobseeker Live Chat -  [ Link removed ] - URL blocked - click to apply 



Skills or Expertise

Computer, Internet, Customer Service Experience, and Office Room

 

Recommended skills

Child Care
Attention To Detail
Typing
Multilingualism
Communication
Verbal Communication

Location

Career Path

See the next step in your career
Call Support Agents
Estimated Salary: $71K
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 11455

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.