Home Instead Objective : The On Call Coordinator is expected to perform a variety of on-call duties. On Call Coordinators will work closely with the Service Coordinators in order to provide the highest quality service to clients on nights, weekends, and holidays. Weekend and Holiday work will not be guaranteed and will only be scheduled based on the needs of the Company. Primary Responsibilities : Reflect the core values of Home Instead. Prior to start of on call shift, review schedule with designated Service Coordinator and become aware of any potential trouble spots that might arise. Support scheduling future shifts as needed (i.e. may be responsible for scheduling CAREGivers for shifts that occur in the future on weekdays as well as weekends and holidays) Obtain resources needed for on call responsibilities (personal cell phone, wifi connection, computer access) Answering each incoming call in a friendly, professional, and knowledgeable manner and respond quickly to their needs. Fill all Client shifts following designated office scheduling processes. Communicate changes in Client Shifts to the Client(s) and CAREGiver(s). Contact backup person when questions arise about clients or CAREGivers that require input Communicate client and CAREGiver concerns or problems with owner or designated key player. Monitor and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service in the operating system. Field new client & CAREGiver inquiries over the phone in a knowledgeable manner and schedule care consultations Create a log of the activities of your shift and communicate that to the designate key player(s). This post describes the general nature and level of work for the position. It is not a comprehensive list of its responsibilities, duties, skills, efforts and conditions. Your employer reserves the right to modify the description in the future with or without notice. The responsibilities for this position are subject to possible modification to reasonably accommodate individuals with disabilities. Each Home Instead franchise is independently owned and operated
Each Home Instead franchise is independently owned and operated.
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