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Help Desk Support

Collabera Raleigh Contractor
$0.00 - $19.00 / hour
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The Help Desk team is responsible for phone and email support of over 10,000 system users and over 50,000 customers
The help desk team member interacts with users to resolve problems, questions or requests over phone, fax or through email
The help desk agent may also interact with customers to resolve billing-related inquiries as part of an Information Technology application outsourcing service delivery team
The agent builds and demonstrates a working knowledge of the supported application system, its associated financial system interfaces, and the customer registration system
This agent responds to user requests and issues and resolves them courteously, quickly and correctly
The team member will also interacts with other members of the help desk team and escalates issues, as needed

Additional Details:
Interacting with customers to resolve billing-related inquiries as part of an Information Technology application outsourcing service delivery team
Builds and demonstrates a working knowledge of the supported application system, its associated financial system interfaces, and the customer registration system
Responds to user requests and issues and resolves them courteously, quickly and correctly
This team member also interacts with other members of the help desk team and escalates issues, as needed

Education:

Bachelor's degree OR Associate's with 3 Years exp.
MS Office experience
2 years of Helpdesk support experience

MS Office,help desk
 

Recommended skills

Help Desk
Information Technology
Outsourcing
Service Delivery
Registration
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Job ID: 216408

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