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Client Specialist III at Canadian Imperial Bank of Commerce

Client Specialist III

Canadian Imperial Bank of Commerce Birmingham, MI (Onsite) Full-Time
We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

Job Description

Job Description

What you'll be doing

As a member of the Commercial Real Estate team, you'll strive to build client-focused relationships that help develop long-term partnerships.

The Client Specialist III primary purpose is to ensure objectives related to client service and support with CIBC's internal portfolio management are met through servicing an assigned portfolio. Through client outreach and working with CRE Relationship Managers (RM's) and Portfolio Managers, the Client Services team is an important resource to ensuring client satisfaction and speedy resolution of client requests and transactions.

This is a hybrid position that requires you be in office 3 days a week.

How you'll succeed

Support Relationship Managers - Provide support on loan and deposit portfolios (i.e., reviewing/approving transactions, requesting payoff letters and/or collateral releases , providing accurate account information, daily decisioning of overdrafts, etc.). Act as a liaison between the client and the RM's/operations/other supporting groups in the organization. Primary resource for RM on tracking and resolution of internally monitored items such as loan and deposit document exceptions, expired insurance, past due loan payments, escrow inquiries, etc.

Client engagement - Responsible for outstanding customer service and managing client relationships. Facilitate the resolution of complex loan or deposit issues. Timely and accurate processing of daily client requests (i.e., wires, cashier's checks, internal transfers, account maintenance changes, etc.). Assist with client inquiries and issues by working with other supporting teams.

Risk Mitigation - Identify, assess, and accept risks presented by customers; manage customer risks throughout the lifecycle. Deter and detect ML/TF and Sanctions risks and suspected violations and escalate unusual transactions or situations to US AML. Support quality control testing for 1st line activities (e.g., client onboarding, client risk assessment, currency transaction reporting). Onboard clients according to AML framework (e.g., "Know Your Customer", client due diligence, screening) inclusive of enhanced due diligence, engaging US AML for review of potentially Restricted or Prohibited client types.

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it's the right thing to do.

You're goal-oriented. You're motivated by accomplishing your goals and delivering your best to make a difference.

You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.

You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.

Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

Qualifications:

* 3-5 years Banking work experience, preferably in both loan and deposit areas
* Experience using Metavante and ACBS Loan Origination Systems desired, not required
* Strong oral and written communication skills
* Microsoft Office proficiency required (advanced skills in Excel desired, not required)
* Ability to simultaneously handle multiple requests/transactions and being comfortable with fast pace work environment
* Bachelor's degree desired

What CIBC offers

At CIBC, our people are our greatest asset. You'll become part of a diverse community that acknowledges everyone's unique talents, and empowers teams to do what's right for the client and to do it well. As part of our team, you will:

* Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and home.
* Connect: Work in a place where the right technology and infrastructure foster innovation, collaboration, and creativity.
* Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning, and comprehensive product training.
* Prosper: Share in our collective success with a competitive salary, incentive pay, banking benefits, health benefits programs, retirement savings, and more.

California residents - your privacy rights regarding your actual or prospective employment

What you need to know

* CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [ Email address blocked ] - Click here to apply to Client Specialist III

* You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

MI-34901 Woodward Ave

Employment Type

Regular

Weekly Hours

40

Skills

Accountable, Cash Management, Facilitation, Organizational Changes, People Management, Standard Operating Procedures (SOPs), Taking Initiative

Recommended Skills

  • Cash Management
  • Creativity
  • Curiosity
  • Customer Relationship Management
  • Customer Service
  • Friendliness
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