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Operations Supervisor

QuestPro Consultants South Pasadena Full-Time
$60,000.00 - $65,000.00 / year
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Our client, a well established insurance company is searching for an operations supervisor for their Pasadena, CA office.  This person will be reliable, task driven and goal oriented that exemplifies leadership qualities.

The operations supervisor will work directly with the division operations leader and will be responsible for overseeing all activity performed by our operations team as well as assist division transition to a new platform.

The ideal candidate is highly self-motivated, professional, attentive to detail, solution oriented and capable of managing their work load and prioritizing tasks in a fast-paced corporate environment.

Responsibilities and Duties

  • Lead and supervise operations staff.  Evaluate employee performance, deliver feedback and develop strategies and methods to increase metrics and performance.  Implement performance-based metrics.
  • Supervise the daily operations and personnel in the mailroom.
  • Support of new platform development and business migration from legacy system
  • Ability to communicate clearly and effectively at all levels. Effectiveness in listening to others, expressing ideas (orally and written) and providing relevant and timely information to management, co-workers and customers
  • Understand problems and make timely, practical decisions
  • Analyze and improve organizational processes and work to improve quality, productivity and efficiency. Develop and enforce written procedures

Experience, Qualifications and Skills

  • College degree preferred
  • Minimum 3 years’ supervisory experience preferred
  • Project management skills
  • Advanced Microsoft Office skills, with an ability to become familiar with firm-specific programs and software
  • Strong organizational, conflict management and problem-solving skills with multi-tasking abilities
  • Friendly and professional demeanor
  • Business professional writing and verbal skills

Recommended skills

Requirement Prioritization
Attention To Detail
Self Motivation
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Job ID: BHJOB26588_15803


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QuestPro Consultants is the premier full-service recruiting firm focusing exclusively in the Insurance Industry. QuestPro has four different areas of concentration, including Retainer, Direct Hire, Contract, and Consulting practices. QuestPro’s foundation is built upon our employee’s industry knowledge and recruiting expertise, exemplary customer service, and our state of the art technology. Areas of focus for QuestPro’s continued growth and success include: Volume of Business, Types of Services, Employee Growth and Company Environment.

The environment at QuestPro is technically advanced with computer systems and all of the latest recruiting tools at our fingertips.

QuestPro recruiters are committed to becoming experts in their careers. They accomplish this through continuing education in recruitment, insurance, sales and customer service. Our recruiting experts will technically understand the insurance industry.

QuestPro will not sacrifice customer service or profitability to gain market share. We will only work with those companies who wish to create a strategic alliance with QuestPro and value the services provided by our firm.

QuestPro has and will continue to make its mark as one of the strongest insurance recruiting firms in the country. Through excellent customer service, entrepreneurial thinking and strong team work, our staff has catapulted QuestPro to the top of everyone’s list as the “Go-To” firm in the insurance industry for all staffing needs.

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