Help Desk Technician job in Newark at Creative Financial Staffing

Help Desk Technician

About the Company and Opportunity:

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  Organization prides itself on providing outstanding customer service to their internal employees.

  
  


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  Every employee goes above and beyond to be helpful and assist the team where needed.

  
  

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  Excellent leadership team with an open door policy.

  
  


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  Laid back casual environment.

  
  


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  Fantastic work space and facility.

  
  

RESPONSIBILITIES OF THE HELP DESK TECHNICIAN:

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  As part of a desktop support team, collaborate to provide tier 1 support to all end-points, including employees, labs and classroom support for Mac and PC computers, and tablets.

  
  

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  In coordination with the IT Service Desk, provide support for other common workplace technologies, such as desk phones, soft-phones, headsets, printers and multi-function devices.

  
  


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  Collaborate with other desktop support staff for effective knowledge transfer and workload balancing across platforms.

  
  


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  Provide exceptional customer service as part of the Client Experience team.

  
  

EXPERIENCE PREFERRED FOR THE HELP DESK TECHNICIAN:

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  Minimum 1 year of experience as a desktop support specialist or equivalent.

  
  

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  Exhibit excellent interpersonal, verbal, and written communication skills.

  
  


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  Strong knowledge of Windows and/or Mac OS (Windows preferred).

  
  


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  Excellent problem solving and troubleshooting skills.
  
  #CFSFEB2023