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Help Desk Technician job in Newark at Creative Financial Staffing

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Help Desk Technician at Creative Financial Staffing

Help Desk Technician

Creative Financial Staffing Newark, OH (On Site) Full-Time
$40,000 - $50,000/Year
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Help Desk Technician



About the Company and Opportunity:




  • Organization prides itself on providing outstanding customer service to their internal employees.




  • Every employee goes above and beyond to be helpful and assist the team where needed.






  • Excellent leadership team with an open door policy.




  • Laid back casual environment.




  • Fantastic work space and facility.




RESPONSIBILITIES OF THE HELP DESK TECHNICIAN:




  • As part of a desktop support team, collaborate to provide tier 1 support to all end-points, including employees, labs and classroom support for Mac and PC computers, and tablets.






  • In coordination with the IT Service Desk, provide support for other common workplace technologies, such as desk phones, soft-phones, headsets, printers and multi-function devices.




  • Collaborate with other desktop support staff for effective knowledge transfer and workload balancing across platforms.




  • Provide exceptional customer service as part of the Client Experience team.




EXPERIENCE PREFERRED FOR THE HELP DESK TECHNICIAN:




  • Minimum 1 year of experience as a desktop support specialist or equivalent.






  • Exhibit excellent interpersonal, verbal, and written communication skills.




  • Strong knowledge of Windows and/or Mac OS (Windows preferred).




  • Excellent problem solving and troubleshooting skills.

    #CFSFEB2023





CB2

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