Help Desk Technician
About the Company and Opportunity:
Excellent leadership team with an open door policy.
Laid back casual environment.
Fantastic work space and facility.
RESPONSIBILITIES OF THE HELP DESK TECHNICIAN:
As part of a desktop support team, collaborate to provide tier 1 support to all end-points, including employees, labs and classroom support for Mac and PC computers, and tablets.
In coordination with the IT Service Desk, provide support for other common workplace technologies, such as desk phones, soft-phones, headsets, printers and multi-function devices.
Collaborate with other desktop support staff for effective knowledge transfer and workload balancing across platforms.
Provide exceptional customer service as part of the Client Experience team.
EXPERIENCE PREFERRED FOR THE HELP DESK TECHNICIAN:
Exhibit excellent interpersonal, verbal, and written communication skills.
Strong knowledge of Windows and/or Mac OS (Windows preferred).
Excellent problem solving and troubleshooting skills.
- Apple Ios
- Customer Service
- Microsoft Windows
- User Assistance
- Printing And Screen Printing