Lehigh Technical & Professional Service is a leading staffing agency dating back to the 1950's. We specialize in temporary and direct-hire positions in the fields of: IT, Engineering, Manufacturing, Construction, Accounting and Administrative. We are currently partnering with a leading communications client in their pursuit to hire several Customer Support Coordinators (multiple locations. TN, FL, NY,CA,MD.WA, VA, TX, MI, GA, IL Remote to start)
The Customer Support Coordinator I will be responsible for communicating with digital consumers, troubleshooting basic issues, researching basic billing questions, and assisting with general account help and application navigation. The Coordinator I will be working closely with other team members to ensure advanced billing and technical questions are reported and escalated. He or she must have strong interpersonal, customer service and communication skills and the capacity to respond to requests with varying degrees of complexity in a short amount of time. Must be a quick learner and familiar with video streaming and digital apps as well as the navigation of connected devices and smart TVs.
Interact daily with customers via phone, email, and chat ensuring the customer's inquiry is responded to and resolved within SLA and target goals
Communicate courteously and effectively to understand issues from the customer's perspective
Deliver world-class, proactive customer service to internal and external customers
Ability to meet and exceed key performance and customer service goals such as Customer Satisfaction, Average Handle Time, and Quality Assurance
Minimum 1-year customer service experience required; 2-years preferred
Knowledge of mobile apps, connected devices, and digital TV technology
Experience with Zendesk preferred
Experience with Office Suite and demonstrated competency in learning new software
Strong technical skills and ability to type at least 45 words per minute
Superior customer service and communication skills (both written and verbal) with the ability to articulate relevant information and directions in an organized and concise manner to the customer
Capability of crafting consumer-facing communications in an adept way to resolve issues and maintain consistent branded voice
Ability to multitask; complete troubleshooting steps while maintaining customer and internal team communication
Commitment to teamwork through relationship-building, reliability, trust, and collaboration
Must have the legal right to work in the U.S.
Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.
Help us improve CareerBuilder by providing feedback about this job:
Report this job
Report this Job
Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to ourTrust and Site Security Team
Job ID: 21-09373
privacy and protection,
when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder
Terms and Conditions
for use of our website. To use our website, you must agree with the
Terms and Conditions
and both meet and comply with their provisions.