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Sr. Salesforce Manager & Solutions Architect (REMOTE)

AIC (part of ACS Group) Arlington Full-Time
$200,000.00 - $230,000.00 / year
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Direct Hire - but can be CTH if preferred
Title/Position: Senior Salesforce Manager and Solutions Architect
Department or Business Unit: Product Engineering
Reporting Structure: Senior Director, Product Management
Employment Type: FTE
Exemption Status: Non-Exempt
Min. Experience: 5+ years experience
Travel Required: No
Work Location: Arlington, VA, United States

Senior Salesforce Manager and Solutions Architect drives the construction, adoption, and use of the Salesforce platform throughout our growing nationwide network of 1,700 providers and 600 corporate employees. This position directly manages our Salesforce developers and administrators to serve our sales, operations, and support teams. We're looking for someone who is passionate and highly-motivated, is heavily invested in the SFDC platform, and has a desire to learn and grow within our company.

The right candidate is:

  • A Salesforce evangelist
  • Experienced in working with a complex legacy Salesforce Org
  • Excited to blow up inefficient processes and scale tools that take work off others' shoulders
  • Energized by a dynamic, fast-paced environment

The Salesforce Solutions Architect is responsible for providing leadership and expertise in maintaining and updating Salesforce-based systems, as well as directing support for Salesforce and related 3rd party applications. The Salesforce Team Lead partners with a Product Owner from our Product Engineering team
and works with business unit leaders in the organization to turn key business needs into scalable technology solutions. We follow agile development processes, run on two-week sprint cycles, and maintaining tight configuration control over our production instance.
We love to innovate and move fast, but are always respectful of the service we provide our patients and providers - reliability, accuracy, privacy, and security are of utmost importance. In addition to our competitive benefits package, this position includes annual reimbursement for Dreamforce and Salesforce certifications relevant to the role.
For reference, our current Salesforce environment includes over 500 internal users, 5,000 external users, and leverages Sales, Service, and Community Clouds. We rely heavily on AppExchange solutions, including Pardot, DemandTools, Cvent, DocuSign for Salesforce, Geopointe, Internet Creations, Concord, TargetRecruit, TaskRay, Cornerstone, and GetFeedback.

Primary Job Duties:

  • Inspire your Salesforce team and evangelize Salesforce adoption across Privia
  • Oversee, mentor, and manage the Salesforce team and contractor relationships, including performance management and reviews, quarterly key objective setting, coaching, career development, and other key team functions
  • Mentor junior engineers
  • Manage and contribute to design, development, configuration, testing, documentation, and deployment of high-quality solutions based on industry best practices as well as business needs
  • Communicate concepts, architectures, solution approach options and evaluations
  • Manage Salesforce strategies, tactics, and operations for the enterprise
  • Provide overall systems architecture expertise, direction of utilization of Salesforce features, recommendations for declarative vs programmatic vs AppExchange solutions
  • Keep up to date on new and innovative thinking in the Salesforce space to share with and educate the team
  • Follow agile processes, including sprint planning and backlog grooming for Salesforce Administrators and Developers, and run operational sprint reviews with stakeholders
  • Document business processes and wireframing system designs using process flow diagram tools, UML, sequence diagrams, etc., as well as make recommendations for future state improved processes and system designs
  • Ensure the team adheres to and responds to SLAs
  • Maintain data quality through team workflow improvements and system validation

Minimum Qualifications:

  • CurrentSalesforce certifications must include:
    • Administrator
    • Advanced Administrator
    • Sales Cloud Consultant (preferred)
    • Service Cloud Consultant (preferred)
  • Ability to provide technical guidance for both Apex and Con
  • Ideally Consultant or Architect certified
  • 5+ years experience with at least one of the following: Sales Cloud, Service Cloud, and Community Cloud
  • Extensive experience with Workflow, Visual Flow, Process Builder, and Validation Rules
  • Experience with implementing and supporting Salesforce applications from AppExchange
  • Deep familiarity with Salesforce training/education tools (Trailhead, Dreamforce, Trailblazer Community, Help and Training portal, etc.)
  • Expert-level experience with Salesforce/3rd Party ETL tools (Data Loader, DemandTools, Dataloader.io, etc.)
  • Experience managing/working with a development team, test-driven development, and agile methodologies
  • Strong experience in Salesforce development technologies (Apex, Visualforce, Lightning, Managed Packages, etc.)
  • Bachelor's degree, technical discipline preferred
  • Experience using Version Control
  • Experience with deployment tools such as Gearset
  • Must comply with HIPAA rules, regulations, and best practices

Desired Qualifications:

  • These certifications are desirable, but not required:
    • Community Cloud Consultant
    • Sharing and Visibility Designer
    • Pardot Consultant/Pardot Specialist
  • Experience leading several, small to medium-sized Salesforce implementations
  • Experience working as a Salesforce Consultant
  • Experience with marketing automation tools, such as Pardot, Marketo, etc.

Interpersonal Skills & Attributes:

  • Ability to clearly and effectively explain complex technology to business users
  • Ability to inspire and motivate others to performance
  • Skilled in establishing and maintaining effective working relationships
  • Excellent analytical, interpersonal, and communication skills
  • Ability to interact with employees and vendors in a professional manner
  • Ability to work independently and with a team in a fast-paced, dynamic, and high volume environment with emphasis on accuracy and timeliness
  • Ability to lead without explicit authority, open to feedback from others


Recommended skills

Docu Sign
Revision Controls
Objective Setting
Sequence Diagram
Data Quality
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