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- Westborough, MA
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Financial Call Center / Customer Service Representative
Modis • Westborough, MA
Posted 7 days ago
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Job Title: Customer Service Representative
Hours: 8 hour shifts between 8:00am - 8:00pm (M-F) (Start times vary between 8:00am - 12:00pm, will be set schedule once start)
Location: Westborough MA 01581
Length: 3 month contract-to-hire
Pay: $16.00 per hour
- Answer incoming calls from clients, customers, brokers, and merchants in a call center environment
- Answer questions about checking, debit card, ACH and bill payment transaction services
- Communicate professional and effectively with various departments
- Work with check fraud, adjustments, debit card disputes and fraud investigation
- Provide quality customer service and support Customer Service Department on a daily basis, including phone interaction, problem resolution, and account transaction processing in a timely manner.
- Provide product knowledge and technical assistance as necessary.
- Respond to customer inquiries.
- Enter information in a computerized database.
- Communicate any problems or issues to management.
- High School Diploma or equivalent
- 1+ years of relevant experience
- Experience in a call center preferred but not required
- Good verbal and written communication skills
- Professional and courteous manner when communicating with internal and external customers
- Uphold all ethical standards and conducts
- Make decisions within well-defined parameters
- Effectively prioritize with a high-pressure, high-volume environment
- Basic PC Skills
- Able to pass a background check