The Optical Manager performs all the duties required of a dispensing optician, in addition to managerial duties.
This position is responsible for interacting with customers, confirming appointments, reviewing insurance information and store upkeep.
The Optical Manager serves as a liaison between our customers and the lab to ensure that orders are processed timely.
Competitive Benefits :
- Paid Time Off (PTO)
- Health/Dental/Vision insurance
- Employer Matched 401k
- Employee Purchase Program + Allowance
- Certification and training reimbursements
Essential Functions Percentage
Customer service is the primary responsibility of this position: answering all incoming calls, scheduling
patients for doctor's appointments, being open and honest in communication and maintaining a
friendly, pleasant demeanor with customers at all time. 25%
Provides support to customers in: making eyeglass adjustments, taking measurements, reading
prescriptions on the lensometer, timely notification of product readiness, proper handling of all money
related transaction, and completing paperwork necessary to place and process orders. 20%
Manages store personnel and ensures all associates diligently engage in person and over the phone
with customers. 15%
Processing and verifying all third party insurance payment information. 10%
This position will have access to patient information therefore a high degree of discretion and
adhering to all privacy and confidential/propriety company policies and procedures is required (i.e.
Health Insurance Portability and Accountability Act, known as HIPAA). 10%
This position is required to manage all sales opening and closing procedures at the end of the shift.
Must ensure that accurate funds are collected and payments are made at the point of service. 10%
Responsible for communication and follow up with District Manager regarding store performance,
maintenance situations, associates performance, doctor and host store relations. 5%
Ensures work station/Optical Store is maintained and clean at all times. 5%
This position supervises all employees in the store and is responsible for the performance management, hiring
decisions, terminations, recommendation for promotions, and coaching.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at
any time with or without notice.
Education and Experience
Must be licensed to work as an optician within the State.
Must keep license up to date and active.
2+ years of management experience in retail; drive for results and proven track record in reaching goals.
High school diploma or GED equivalent.
Strong skills in supervising others, and mentoring them to generate customer satisfaction and sales.
Able to use computer systems for sales, ordering and timekeeping.
Polished customer service skills and a genuine ability to understand your patients' needs.
Capable of resolving customer complaints if they arise, with tact and positive outcomes.
Must be reliable and punctual in attendance to keep store hours and coverage in the store.
An interest in fashion eye-wear and an eye for style is highly desired.
Must be flexible for scheduling, and able to work weekends and holidays, as well as special sales events.
Must be able to stand/walk/sit for increments of 4 hours or more.
This job operates in a professional office environment.This role routinely uses standard office equipment such as
computers, phones, photocopier, filing cabinets and fax machines.
The physical demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is
required to stand; walk; use hand to finger, handle or feel; and reach with hands and arms. Must be able to move and
lift up to 20 pounds.
Position Type and Hours of Work
This is a full-time position. Days and hours of work varies.
This position is expected to travel less than 5%.
- Coaching And Mentoring
- Customer Satisfaction
- Customer Service
- Industrial Polishing