Our Mission at ibex is Your Success!

Do you enjoy interacting with people? Are you a natural problem-solver? Does working with technology excite you?! If this is YOU, come be a part of our growing ibex technical support team!

ibex is recruiting customer service representatives for technical support, for our upcoming training classes. In addition to a dynamic team environment, you'll enjoy competitive benefits, generous incentives, and performance-based bonuses!



About ibex:


ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.


Responsibilities:

Our customer service representatives perform the following tasks:

• Carefully listen to and understand customer issues
• Probe and isolate issue causes
• Utilize available resources to identify appropriate solutions for customers
• Explain product features and benefits, answering questions and setting proper expectations for customer inquiries
• Ensure customer satisfaction through effective call resolution
• Identify and escalate emerging product or customer dissatisfaction issues
  
  These positions are full-time, 40 hours per week. We are seeking candidates to fill a variety of schedules including days, nights and weekends. ibex sets every candidate up for success by offering a minimum of three weeks of paid professional training.
  
  
  
  Requirements of the position include:
  
• High school diploma or the equivalent
  
• 18 years of age or older
  
• Basic computer navigation and technical skills
• Advanced problem-solving skills
• Typing proficiency of at least 25 words per minute
• Ability to multi-task
• Excellent interpersonal and communication skills
• Company drug screen and background check are required
  
  Benefits:
  
  We offer our employees the following comprehensive benefits and incentives plan:
  
• Medical, Dental and Vision Insurance
• 401(k) with company match
• Paid Time Off
• Paid professional training
• Employee referral bonus plan
  
  ibex is an Equal Opportunity Employer