Our client has a small start up office in the Detroit area that they are looking to grow. Their brand has been offering top quality automotive products throughout the world for over 140 years.
Our client has a small start up office in the Detroit area that they are looking to grow. This person can definitely see an opportunity to be a Service Manager within a couple of years. Their reputation is based on a wide product range with exceptional durability and resistance. They are continuously growing having marketed their products for a longer period of time than any other brand of car components in the world.
Supporting the Aftermarket Distribution Channel. Coordinate requirements for order administration.
Respond in a timely manner to all customer inquiries, concerns and requests that are technical in nature.
Through use of established processes, procedures and open communication with Manufacturing ensure timely and accurate order processing and problem resolution.
Receive and respond to aftermarket customer phone calls and emails.
Build and maintain customer relationship.
Provide information concerning pricing, lead times, and order status, availability of stock and shipping / forwarding within 24 hours.
Quote and provide pricing to customers.
Ability to process customer orders.
Manage the online order processing.
Maintain key accounts updated.
Set up new customers.
Assists the sales department with stock, sales trends and forecast updates.
Recommend, support, and implement continuous process improvements
Ability to work in a fast paced, high pressure environmentExperience with HIGH volume of emails and callsProficient with MS Office experience with Excel.
Minimum of three (3) years customer service background in automotive manufacturing environment or with an automotive aftermarket product
Must have strong multi-tasking ability and be able to work under pressure to meet deadlines
Must demonstrate strong verbal and written skills as well as the ability to interact effectively with all levels of employees, customers, and management
Strong ability to manage time effectively be a team player, along with strong organizational and presentation skills.
Travel less than 5% to support customer meetings and trade shows if requested
Not be affraid to help with the sales process and make cold calls to increase brand awareness
Highly visible role with huge oportunity for growth. A lot of autonomy and a competitve compensation
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