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Customer Service in Wood Dale,Illinois
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Customer Support

Pyramid Consulting, Inc Arlington Heights Contractor
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Immediate need for a talented Customer Support with experience in the Telecom Industry. This is a 12+ Months contract opportunity with long-term potential and is located in Arlington Heights, IL. Please review the job description below.
 
Job ID: 19-28659

Key Responsibilities and Requirment:

  • Customer call receipt – first point of contact for Customers for problem recording.
  • Customer verification, problem validation and documentation.
  • Ticket Management.
  • Status customer on a regular basis.
  • Manage escalations.
  • Interface with internal and external /Vendor.
  • Adhere to SLAs, processes and tools.
  • Basic trouble shooting routers/circuits.

Our client is a leading Telecom Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.


#PROF

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer
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Think you're the perfect candidate?
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Job ID: 19-28659

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