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Talent Manager - Knowledge Team at The Boston Consulting Group

Talent Manager - Knowledge Team

The Boston Consulting Group Boston, MA Full-Time
BCG's Knowledge Team (KT) is a key pillar across BCG's roughly twenty global Industry and Functional Practice businesses. KT is a billable, expertise-based, professional services organization. KT plays diverse roles ranging from being staffed in client case teams alongside consulting and other professional services staff to developing and managing IP specific to functional topic or industry sector-based businesses.

BCG's KT organization launched the Client Focus (CF) KT path in 2020 as a means for enabling KT to deliver high value to case teams and clients in a fully staffed model. CF KT is intensively staffed on client cases, leveraging individual expertise and knowledge assets (IP, products, and tools) by way of a variety of engagement models. The CF KT career path provides accelerated developmental opportunities for individuals who are capable of and excited about being staffed intensively on client cases and learning in the fast-paced, intense environment of the client case team.

As a Client Focus (CF) KT Talent Manager you will work with a large group of KT members located across all BCG regions and their KT Managers to define development agendas (weaving together staffing needs, learning, coaching, expertise development…). You will help them to assess and identify developmental needs, and recommend actions to address those needs, teaming with the KT Manager and other teams within BCG including KT Learning & Development. You will provide direct mentoring and apprenticeship for KT skills and general junior consulting skills (outside of expertise-specific aspects). You will team with KT Managers to provide career advisory to KT members.

Your responsibilities include but are not limited to:

Provide individual development support (assess, advise, develop, coach):

* Engage with Client Focus KT and their managers to assess developmental needs (inclusive of learning options, new assignments, staffing options, exposure to new stakeholders, international exposure, etc.) and to accelerate career progression and acquisition of new skills
* Identify gaps in consulting and KT skills; advise about related learning needs, and define solutions with KT Managers, the KT Learning & Development function, and other BCG capabilities
* Engage with KT Managers to ensure that staffing opportunities are appropriate to developmental needs, and aligned with the career trajectory and specialization

Advise individuals on career growth options:

* Build and maintain relationships with CF KT staff to understand their background and career professional aspirations
* Advise them about available learning options, aligned with developmental needs and career trajectory; suggest individualized learning solutions, complementary to the learning journeys offered to all KT
* Explore and suggest other developmental actions such as staffing, external exposure, networking, senior stakeholder engagement, etc.
* Coach and guide CF KT throughout their career lifecycle on options and opportunities (potential moves to generalist and/or expert consulting career tracks, Topic Activation KT, other client-facing roles, etc.); act as a trusted advisor to guide individuals to outcomes beneficial to the individual and the business
* Keep track of KT members' motivation and interests; help identifying potential attrition risk, work/life balance and sustainability challenges; address them with KT Managers

Support KT Managers with Career Development (CD) activities:

* Assist KT Managers and CD Team to collect robust evaluations which are thoughtfully calibrated
* Help KT Manager to interpret feedback and developmental implications
* Help KT Manager to complete the CD (career development) dossiers of team members; provide input on non-topic/sector-specific aspects
* Provide visibility to KT business leadership (as needed), KT HR Leadership and KT Learning & Development about individual developmental needs; recognize patterns, so that general learning offers are adapted and enhanced accordingly
* Work with KT HR, KT Learning & Development and Career Development teams to determine broader needs around learning, expertise building, and career growth
* With KT and HR, ensure KT members receive the appropriate level of onboarding and induction when joining the team
* When identifying employee issues, work actively with Regional HR and KT Managers to address and resolve

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

Candidates should be aware that BCG currently maintains a policy requiring all US & Canada based employees to be fully vaccinated against COVID-19. Newly hired employees must be fully vaccinated prior to their employment start date. BCG is an equal opportunity employer and will provide a reasonable accommodation to those unable to be vaccinated for medical or religious reasons where it is not an undue hardship to the company to do so as provided under applicable federal, state, provincial and local law.

* 8-10+ years of relevant experience
* Advanced Degree (Masters, MBA, JD, PhD, etc.) preferred
* Deep understanding of the consulting business is preferred
* Experience having delivered billable professional services, ideally in an expertise-based consulting team or organization
* Strong interest and some experience in professional development and/or coaching
* Internal BCG experience in Consulting, KT or other client-facing roles is a plus
* Fluent in English

As a Client Focus (CF) KT Talent Manager you will work with a large group of KT members located across all BCG regions and their KT Managers to define development agendas (weaving together staffing needs, learning, coaching, expertise development…). You will help them to assess and identify developmental needs, and recommend actions to address those needs, teaming with the KT Manager and other teams within BCG including KT Learning & Development. You will provide direct mentoring and apprenticeship for KT skills and general junior consulting skills (outside of expertise-specific aspects). You will team with KT Managers to provide career advisory to KT members.

* Performing successfully in a fast-paced and intellectually intense environment
* Working in an international setting and remotely
* Being a proactive, self-starter, setting your own agenda in consultation and collaboration with others as appropriate
* Working in a highly-matrixed, complex and highly collaborative culture
* Engaging with people and establishing a relationship based upon trust
* Being empathetic, service-oriented, and confidently credible with others
* Maintaining highest levels of internal and external confidentiality
* Interacting with senior and middle management, proposing solutions in a smart way
* Thinking out of the box, when considering individual development options

You will work under the guidance of KT and HR/CD leaders, who will help defining your own priorities, and collect your views and insights about CF KT developmental needs. You will be a key interface to CF (Client Focus) KT members, you will advise on developmental needs and career options. You will work jointly with KT Managers, so that accurate developmental actions are defined and executed. You will work closely with the KT Learning Manager, to define and leverage learning options addressing both holistic and individual development needs. You will also collaborate with our CD (Career Development) Managers and Specialists (contributing to CD dossiers, advising about career progression, etc.), and HR professionals.

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