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Manufacturing IT Systems Support Analyst job in Sidney at Emerson

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Manufacturing IT Systems Support Analyst at Emerson

Manufacturing IT Systems Support Analyst

Emerson Sidney/Ohio, OH Full Time
If you are an INFORMATION SYSTEMS professional looking for an opportunity to grow, Emerson has an exciting opportunity for you!  Based in our SIDNEY, OH location, you will have responsibilities that include but are not limited to production support of our manufacturing execution systems, leading all aspects of computer, label printer, scan gun and scan station setup and support.  Additionally, you will analyze production line issues, resolve them or coordinate the appropriate response team to resolve the issues. IT security is paramount and Emerson's Enterprise IT will provide the standards and oversite.
We will work together, allowing you to gain the experience and confidence to become the first line of IT support.
  • Plant PC/Hardware/Test equipment troubleshooting and support
  • First call for hardware issues diagnostics
  • Initial Triage and Problem Determination
  • Application related issues = contact Application Owner
  • Local infrastructure (i.e. server, switches) or accessories = contact Enterprise IT Portal or Service Delivery Manager  
  • Production line test machines diagnostics coordination
  • Support the MRO vending machines
  • Coordination of hardware installation with Enterprise IT for routine upgrades and replacements
  • Label Printers, Shop Printer - Configure and troubleshoot
  • Scan Guns - Configure and troubleshoot
  • Plant project support
  • Work with Enterprise IT for scoping and requirements i.e. final process, configuration and control upgrade,  assist with line, plant network drops, power (coordinate with maintenance), Workstation stands, unique system requirement definitions, etc.  
  • Coordinate with platform/Enterprise IT services for purchasing and configuration of project hardware following Emerson standards
  • Accountability for unique plant applications, databases, and interfaces
  • LiveLoad support
  • First call application issue diagnostics, configurations, coordination of platform support, troubleshoot applications, scanning systems, manufacturing line technology (scanners, monitors, sensors) 
  • Basic PLC support
  • Plant on-Prem application servers and applications
  • Test equip measurement data
  • Gauge computers
  • Production scheduling etc.
  • Bi-directional conduit between Plant, Platform, and Enterprise IT
You analyze issues to define the problem accurately before resolving the issue or calling appropriate resources.  You are able to quickly adapt to a changing environment and priorities in order to support the production line.  You have the ability to learn new things quickly and apply to support the business. You apply your IT systems knowledge to help improve processes or change processes for the better-using technology.  You will be a trusted resource in the plant for others in explaining, solving problems, and helping the operation. 

  • Bachelor degree in Information Technology or related field AND a minimum two (2) years experience in the information technology field with emphasis on :
    •  IT Helpdesk support and troubleshooting
    •  Understanding of basic business processes - materials, production 
    •  Data communications
    •  Windows operating system, SQL server environments
  • Solid problem solving and diagnostic skills
  • Able to communicate with technical and non-technical personnel
  • Must have a strong appetite for quickly learning new technologies and must be able to quickly adapt to changes
  • Ability to travel up to 5% for the position. 
  • Legal Authorization to work in the United States – Sponsorship will not be provided for this role.
  • Technology or related field
  • PLC programming
  • Manufacturing execution systems (MES)
  • Project management
[ Link removed ]  
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: We drive innovation that makes the world healthier, safer, smarter, and more sustainable. We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy. Our training programs focus on end-to-end development, from onboarding through senior leadership.
Work Schedule
This role will follow the production schedule, including overtime eligibility and limited remote work.  Our teams work together to ensure our chosen work schedules enable our creativity and productivity as we serve the needs of our customers.
Emerson places a high value on ensuring that employees have a good work-life balance. We provide access to a competitive benefits package, including the following: medical insurance, dental and vision coverage, 401k participation with a competitive immediate match, fitness center, tuition reimbursement, parental leave, and an online wellness rewards program. Immediate vacation and holiday leave available, including a shutdown from December 24 through New Year’s Day. Employee resource groups, including a very active Diversity and Inclusion committee, ensure that the Emerson values are incorporated into everyday employee life.

Why Work in the Greater Miami Valley Area
Our facility is located in [ Link removed ] conveniently located within driving distance to several larger cities, such as [ Link removed ] , [ Link removed ] , and [ Link removed ] . The area’s generally low costs of living, excellent school systems and low crime rates create a family-friendly environment. The area is home to several growing communities with restaurants, festivals, shopping, and arts scenes that make them exciting places to live and work.

About our Location
The newly renovated Sidney campus has 1M square feet of manufacturing floor with an additional 120k square feet of leading-edge lab facilities. This location is the headquarters for the air conditioning and cold chain businesses. Through our 30 years of scroll compressor expertise, our air conditioning related products help bring comfort and convenience in commercial, industrial and residential spaces. The cold chain business helps ensure that food safely and efficiently travels from farm to fork. Approximately 1600 employees work in Sidney, who all support a multitude of business functions. With the blend of businesses and functions represented under this one roof, there are many opportunities for advancement within the Sidney location.
Our Commitment to Diversity, Equity & Inclusion
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives – and that reflects the world around us. We believe a diverse, equitable and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers.  This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our [ Link removed ]  and [ Link removed ] .
Work Authorization
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
If you have a disability and are having difficulty accessing or using this website to apply for a position, contact [ Link removed ] .  

Emerson is a leading global technology, software and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.
Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs. Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.
We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.
Our Causes – Planet, Humanity, Champion, Inclusion and Future – shape, define and fuel Emerson’s culture while inspiring our innovative spirit and driving our focus.
Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your MBA degree, you’ll find opportunities with us. Join our team and start your journey today!
No calls or agencies please. 

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