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  • Valley City, OH 44280

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Customer Service Representative

Schaeffler Group • Valley City, OH

Posted 10 days ago

Job Snapshot

Degree - High School
Other Great Industries
Customer Service


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Job Description

Schaeffler, a global automotive and industrial supplier, is seeking an Aftermarket Customer Service Representative in Valley City, Ohio, 20 miles southwest of Cleveland.   

The primary goal of the Customer Service Representative is to receive and respond accurately to all customer inquiries and complaints, exceeding the customer’s expectations. Process orders and effectively resolve customer situations.  

  • Customer order entry with a high level of accuracy
  • Modify/change orders according to standard policies and procedures
  • Communicate and correspond with customers in a clear and professional manner 
  • Analyze and respond to customer inquiries, requests, forecasts, etc…s appropriate
  • Maintain system master data, as needed
  • Perform other duties as assigned by supervisor including, but not limited to, spreadsheets, letters, notification to customers.
This position description is not intended to serve as an exhaustive list of tasks, competencies, prerequisites, or goals.  Other tasks or goals may be assigned – either on a temporary or permanent basis – as deemed necessary by company officials.  Position descriptions, or the employee's job, may be modified or changed by the company at any time.  This position description should not be considered to be a contract of employment.

Job Requirements

  • Advanced knowledge of MS Office, particularly MS Excel
  • Ability to interface effectively with customers and co-workers in a professional manner
  • Must possess good telephone manner to enhance relationships with customers
  • High school diploma or GED
  • Ability to multi-task with accuracy and effectiveness
  • General knowledge of co-workers responsibilities to effectively back them up during their absence

Schaeffler is an Equal Opportunity Employer/Minorities/Females/Disabled/Veterans

Job ID: 11798
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