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Director, Data Engineering - Remote, U.S. at TTEC

Director, Data Engineering - Remote, U.S.

TTEC Des Moines, IA Full-Time

TTEC Digital Data and AI practice is seeking an energetic and experienced senior professional to lead our Big Data/ML engineering team.

The Director, Big Data/ML Engineering role is a highly visible and strategic position. Successful candidates are hands-on, process-oriented, and have outstanding analytical skills in developing tactical and strategic solutions. The ideal candidate is a subject matter expert in big data technologies and is also passionate about leading and mentoring a great group of engineers. We're looking for someone who welcomes challenges and is hyper-focused on delivering exceptional results to our clients while creating a rewarding team environment.


  • Be a key leader and mentor in the areas of advanced data techniques, including data modeling, data ingestion, data integration, data visualization, data governance, statistical methods, and implementation in cloud-based, traditional and hybrid architectures
  • Develop a compelling vision for bringing actionable AI/ML solutions to our clients and advancing their digital transformations
  • Review, select and integrate next-generation technologies into the architectural strategy as needed
  • Work closely with the Data Science and Analytics teams to provide data required for developing, operationalizing, and managing ML models, and dashboards for customer facing applications and internal use
  • Lead the development and implementation of the data governance process, which must address data standardization and ways to address exponential data growth, while establishing Data Owners and Stewards.
  • Be an SME in technical and functional aspects of our insights platform and its integration requirements
  • Proactively identify internal and external dependencies, issues, scope changes, and progress against project plan
  • Implement and monitor quality control processes to ensure accuracy of data, dashboards, and reports.
  • Develop and expand our knowledge base and best practices for delivering data products
  • Provide technical support to assist clients and partners during and post implementation
  • Build and lead high-performing, agile teams focused on Big Data Engineering
  • Devise talent strategy for the team - identify resource gaps or inefficiencies, build hiring plan, recommend promotions and manage performance for consistency with the needs and vision of the department.
  • Initiate and foster business partnerships with current and potential clients, vendors, and senior business executives


  • Bachelor's in Computer Science, Engineering, Mathematics, or other quantitative field with significant leadership experience 
  • 10 years of experience building data products and supporting analytics solutions (mastery of SQL, Python, Data Warehousing, experience with Big Data, stream processing)
  • 5 years of managerial experience utilizing strong leadership skills, including mentoring, communication, decision-making, and project management.
  • Strong fundaments in data structures, algorithms, automated testing, object-oriented programming, performance complexity, and implications of architecture on software performance
  • Experience working on public cloud environments and associated deep understanding of Data and ML tools offered
  • Knowledge of the Big Data technology landscape beyond the buzzwords; Experience with big data and analytics programming languages such as Python, R, Spark, NoSQL
  • Experience with batch and real-time processing frameworks (Apache Spark, Hadoop, Apache Storm, Apache Kafka, etc.)
  • A broad set of technical skills and knowledge across hardware, software, systems, and solutions development
  • A proven track record of using quantitative analysis to impact key business or product decisions
  • Solid grasp of and experience with implementing and operating software development methodologies
  • Exceptional problem-solving skills: demonstrated ability to understand business challenges, structure complex problems, develop solutions
  • A solid grasp of common statistical applications and methods (A/B tests and multivariate experiments, probabilities, regression)
  • Understanding of Agile Software Development Lifecycle and project planning/execution skills
  • Desire to thrive in a constantly innovating and changing environment 
  • Ability to partner and influence key business stakeholders at all levels of the organization 
  • Strong skills in team leadership and networking, ability to work across multiple organizations to accomplish diverse goals
  • Exceptional presentation, written, and verbal communication skills
  • Proven ability to understand the long-term ('big picture') and short-term perspective of situations 

What You Can Expect:

  • Dedication to your career growth and professional development
  • Actively diverse and inclusive culture
  • Community-minded organization committed to giving back
  • Global team of curious lifelong learners guided by our company values
  • And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you 

Who We Are:

TTEC Digital is a pioneer in customer experience, engagement and growth solutions. TTEC's 50,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital, to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on

For more information about TTEC, visit or search #ExperienceTTEC throughout social media to engage in the global conversation.




Recommended Skills

  • Agile Methodology
  • Algorithms
  • Analytical
  • Apache Hadoop
  • Apache Kafka
  • Apache Spark
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