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Supervisor, Pharmacy Technicians (Clinical Services - MTM)
Centene Corporation
Dover, DE (Onsite)
Full-Time
You could be the one who changes everything for our 26 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility.
Supervisor, Pharmacy Technicians (Clinical Services - MTM - Call Center) - Remote
Position Purpose: Ensure proper workflow and processes to optimize productivity and meet departmental goals.
Monitor daily performance and create reports and audit findings to ensure optimal performance is achieved
Ensure provider notification letters are communicated accurately and in a timely manner
Monitor incoming calls for quality control checks and provide recommendations for improvement.
Oversee multiple pharmacy systems.
Develop and deliver training materials for pharmacy technicians on the prior authorization process for Medicaid, Medicare D regulations and other related policies and procedures.
Work weekend or alternative shifts as needed.
Education/Experience: High school diploma or equivalent. Associate's degree preferred. 4+ years of pharmacy technician experience in a mail order prescription facility, hospital pharmacy or retail pharmacy setting. Previous experience as a lead in a functional area or managing cross functional teams on large scale projects.
License/Certification: Current state's Pharmacy Technician license and National Certification from Pharmacy Technician Certification Board (CPhT) is preferred.
Additional Job Specific Details:
+ Monitor/audit customer interactions, transactions, daily performance of KPIs, provided feedback/coaching, evaluated staff and conducted performance management.
+ Conduct daily huddles to compare performance to established KPIs to promote accountability and best practice sharing.
+ Recruitment process from scheduling, interviewing, candidate selection and onboarding.
+ Foster environment that attracts/retains talent and supports culture of continuous improvement/process efficiencies
Shift: 8am - 5pm M-F (EST)
Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
**TITLE:** Supervisor, Pharmacy Technicians (Clinical Services - MTM)
**LOCATION:** Various, Delaware
**REQNUMBER:** 1413418
Supervisor, Pharmacy Technicians (Clinical Services - MTM - Call Center) - Remote
Position Purpose: Ensure proper workflow and processes to optimize productivity and meet departmental goals.
Monitor daily performance and create reports and audit findings to ensure optimal performance is achieved
Ensure provider notification letters are communicated accurately and in a timely manner
Monitor incoming calls for quality control checks and provide recommendations for improvement.
Oversee multiple pharmacy systems.
Develop and deliver training materials for pharmacy technicians on the prior authorization process for Medicaid, Medicare D regulations and other related policies and procedures.
Work weekend or alternative shifts as needed.
Education/Experience: High school diploma or equivalent. Associate's degree preferred. 4+ years of pharmacy technician experience in a mail order prescription facility, hospital pharmacy or retail pharmacy setting. Previous experience as a lead in a functional area or managing cross functional teams on large scale projects.
License/Certification: Current state's Pharmacy Technician license and National Certification from Pharmacy Technician Certification Board (CPhT) is preferred.
Additional Job Specific Details:
+ Monitor/audit customer interactions, transactions, daily performance of KPIs, provided feedback/coaching, evaluated staff and conducted performance management.
+ Conduct daily huddles to compare performance to established KPIs to promote accountability and best practice sharing.
+ Recruitment process from scheduling, interviewing, candidate selection and onboarding.
+ Foster environment that attracts/retains talent and supports culture of continuous improvement/process efficiencies
Shift: 8am - 5pm M-F (EST)
Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
**TITLE:** Supervisor, Pharmacy Technicians (Clinical Services - MTM)
**LOCATION:** Various, Delaware
**REQNUMBER:** 1413418
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