The Senior Technical Writer provides support to the United States Patent and Trademark Office (USPTO), Knowledge Management Support Services (KMSS). This position collects technical data and information and develops, writes and edits customized reports, user guides, training materials, presentation materials, process flow charts, procedural data and marketing materials.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.
Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken.
Collects technical data and information and develops, writes and edits customized reports, user guides, training materials, presentation materials, process flow charts, procedural data and marketing materials.
Observes activities, interviews personnel and reviews materials to become familiar with services and production methods.
Organizes material and completes writing assignments according to standards regarding order, clarity, conciseness, style, and terminology.
Provides materials in appropriate format for carious means of dissemination (e.g. paper, electronic and web).
Reviews materials and recommends revisions or changes in scope, format, content and methods of dissemination.
Edits, standardizes, or makes changes to materials prepared by other personnel.
May select photographs, drawings, sketches, diagrams, and charts to illustrate material.
Responsible for aiding in own self-development by being available and receptive to any training made available by the company.
Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output. Responsible for aiding in own self-development by being available and receptive to all training made available by the company.
Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability.
Bachelor’s degree in English, Journalism, Communication or related field and five (5) years’ of experience; or equivalent combination of education / experience. Demonstrated experience in the development of user friendly technical documentation. Experience in maintaining and updating web site content. Experience using Dreamweaver.
CERTIFICATES / LICENSES / REGISTRATION
JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES
Demonstrated competency in working with a wide range of government departments with diverse business needs, interests, expectations and requirements
Knowledge using Dreamweaver
Skilled proficiency using Microsoft Office Suite (i.e., Word, Excel, Outlook, etc.)
Thorough knowledge of technical writing techniques / practices with understanding of key business processes
Demonstrated knowledge of design and maintenance software development related to product documentation and communication
Ability to communicate and translate communication and documentation needs to business and technical teams
Exceptional skills in researching, writing, reviewing and editing technical documents and other materials
Excellent verbal and written communication skills with ability to use correct grammar, spelling and usage of the English language
Excellent customer service and relationship-building skills with ability to work well with others for the successful achievement of goals
Detail-oriented with ability to plan, organize, coordinate and execute work
Ability to meet deadlines and work under pressure in situations where diverse demands are involved
Ability to work both individually and in a team environment
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.