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Litigation Support Specialist II job in Gilbert at Lendmark Financial Services, LLC

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Litigation Support Specialist II at Lendmark Financial Services, LLC

Litigation Support Specialist II

Lendmark Financial Services, LLC Gilbert, AZ, AZ Full Time
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At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That’s one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been “Success is the only option.”


The Centralized Litigation Support Specialist II works on a team of Specialists, supporting and collaborating with Branch Operations to manage accounts placed for legal action, for the purpose of increasing revenue, decreasing financial loss and reducing compliance/ regulatory risks.   The Litigation Specialists support the flow of information between the branch and attorney along with supporting the maintenance of accounts in the system of record according to prescribed Lendmark policies and procedures to ensure consistency and compliance.


  • Daily identification of company-wide Legal Accounts whose borrower(s) have filed for bankruptcy
  • Email notification to courts, attorneys and branch managers as appropriate, regarding bankruptcy matters on legal accounts
  • Preparing & Filing legal documents as necessary to facilitate termination of pending legal actions
  • Monitoring for legal accounts that require paid-out documents to be sent to the borrower(s)
  • Documentation of Paid-Out Report
  • Communication with attorneys and court clerks according to policy for accounts pending paid-out approval
  • Receipt, review and response to helpdesk tickets and internal/external emails regarding legal accounts
  • Conduct legal docket searches, research county and court databases, review law summaries
  • Conduct account research in Lendmark’s system of record to provide status information, payment histories, contact info, etc.
  • Escalate issues as necessary for resolution
  • Administration and Updating of legal accounts in assigned states/branches following prescribed Lendmark policies and procedures
  • Support new legal account placements
  • Administer account flagging and coding identifiers in Lendmark’s system of record
  • Receipt and review of attorneys’ Status Reports and update legal account accordingly
  • Coordinate signature and return of documents to attorney
  • Scan and save signed documents on network
  • Coordinate court appearances as necessary with branch responsible for attending
  • Monitor legal accounts to ensure adherence to Legal Services Agreement and compliance with Company Policies & Procedures escalating issues to management when appropriate
  • Timeline for legal actions
  • Collection activities
  • Settlement authorizations
  • PIF/SIF closed accounts
  • Coordinates settlement options according to Policy escalating offers to proper approval levels for review
  • Confirm receipt of written payment plan/settlement agreement
  • Modify account terms to match payment plan/settlement agreement
  • Track borrower’s payments to ensure consequences for default
  • Collaborate with attorneys and branch ops regarding post-judgment collections
  • Receipt, review and submit invoices to Concur for processing
  • Allocate fees and costs to originating branch; submit for approval
  • Process attorney’s remittance/payment reports with account ledger (payment posting) reconciling according to Lendmark policies and guidelines
  • Account maintenance in Lendmark’s system of record to validate legal flag, confirm judgments and identify garnishment opportunities
  • Manages risk relative to position
  • Other duties as assigned


  • High school diploma or GED from accredited institution
  • Understanding and utilization of legal terminology and concepts
  • 2-4 years of relevant industry experience (civil litigation and consumer finance)
  • Strong oral and written communication skills
  • Strong analytical skills
  • Strong attention to detail
  • Ability to work independently and willingness to contribute to team efforts
  • Proficient with Microsoft Office Suite, including Outlook, Word and Excel
  • Ability to utilize internet search engines to conduct appropriate research


  • College Degree and Paralegal Certificate or equivalent experience


  • Traditional Office Environment
  • Overtime and weekend hours may be required due to seasonal or month-end needs or as requested

If you are interested in a fast paced, high growth, team oriented and great culture environment, you'll enjoy a career with us!


Recommended Skills

  • Management
  • Collections
  • Administration
  • Remittance
  • Civil Law
  • Bankruptcies
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