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Technical Support Representative

TradeStation Chicago Full-Time
Competitive
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Technical Support Representative
Chicago, IL

This position is responsible for the education and support of the TradeStation client base across different trading technology platforms (mobile, web and desktop). This position requires extensive troubleshooting skills and ability to effectively partner with other departments to ensure proper service. The candidate will need to be detail oriented and will be required to learn different aspects and terminology in different.

ESSENTIAL JOB FUNCTIONS INCLUDE BUT NOT LIMITED TO:

  • Assist clients and internal team members with escalated technical issues via telephone and email
  • Train clients on our proprietary trading software, acting as a subject matter expert for our customers
  • Act as liaison with other departments to drive resolutions for escalated issues
  • Ability to take ownership of issue reporting and resolution follow-up
  • Deliver Client Service and Account assistance for web, mobile and platform access points
  • Troubleshoot client software and hardware to resolve customer impacting items
  • Gather and document data for Quality Assurance teams regarding client cases, de-bugging, and software rollouts
  • Participate in product testing and QA reviews


KNOWLEDGE, SKILLS & ABILITIES:

  • Constantly strive to educate and train other employees and clients
  • Strong desire to help others
  • Ability to deliver customer service excellence in all actions
  • Possess superior oral and written communication skills
  • Must be dependable, punctual and able to work in a dynamic fun work environment
  • Must have a confident and positive attitude that supports the goals of service excellence
  • Team player with strong leadership skills
  • Proficient in the areas of Technical Support and Client Services
  • Troubleshooting skills, with the ability to work through complex application and reported issues


EDUCATION & EXPERIENCE:

  • Bachelor Degree (Preferably Computer Science, MIT, IT, Finance or related discipline)
  • 3-5 years of Technical Support Experience
  • Microsoft Technology Associate (MTA), Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE)
  • Preferred Certifications: Comptia Core Certification (IT Fundamentals, A+, Network+, Security+)
  • Preferred Securities Industry qualifications: Series 7, 63 & 3

See job description above.

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Job ID: 2208

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TradeStation Group, Inc., through its principal operating subsidiary, TradeStation Securities, Inc., offers the TradeStation analysis and trading platform to the active trader and certain institutional trader markets. The TradeStation platform offers electronic order execution and enables clients to design, test, optimize, monitor and automate their own custom equities, options and futures trading strategies.


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