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General Manager

Home Instead Senior Care Chattanooga, TN Full-Time
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Home Instead Senior Care®

General Manager Job Description

Do you like a challenge? Are you looking for a rewarding and meaningful career? We’re searching for a general manager to provide leadership and management of all aspects of the business to ensure achievement of operational goals. What’s required? The ability to supervise multiple priorities and projects in a fast-paced environment. You’ll also need proven track record of success in people management. Come work for an organization that’s making a difference! At Home Instead Senior Care®, we’re enhancing the lives of aging adults and their families every day! Apply now for this great opportunity!

Home Instead Senior Care LV@HM, Inc, d.b.a.


The General Manager is responsible for successfully directing and coordinating all activities in the franchise for growth and development of the business.

Primary Responsibilities:

  • Reflect the core values of Home Instead Senior Care, LV@HM, Inc, d.b.a

  • Develop and manage the annual franchise operational plan and budget.

  • Achieve the annual operational plan’s revenues, gross profit, profitability and other operational goals by the stated milestones.

  • Provide leadership and management of all Home Instead® departments such as finance, staffing, human resources, client services and home care sales which affect operational efficiency and achievement of the operational goals.

  • Manage outcomes of all department activities and direct changes that will drive achievement of operational goals.
  • Develop and maintain positive and professional relationships with referral sources in the community.
  • Adhere to all company policies, procedures and business ethics codes and ensure that they are implemented and communicated to all employees.

Secondary Responsibilities:

  • Maintain and establish strong relationships with neighboring franchise owners

  • Maintain and establish strong relationships with the Home Instead, Inc. Business Performance team

  • Perform any and all other functions and responsibilities deemed necessary for the successful operation of a Home Instead Senior Care franchise office

    Critical Numbers:

  • Develop and manage all critical numbers of the business (see Key Performance Indicator/Operations scorecard) and report them each (x period of time) to the Home Instead Senior Care franchise owner.

  • Develop and implement quarterly accountability meetings with each key player focusing on their growth and development.

    Education/Experience Requirements:

  • College degree or equivalent work experience

  • Four to ten years of related business experience or an equivalent combination of education and work experience may be considered

  • Must possess a valid driver’s license

Supervisory Responsibilities:

  • This position will be responsible for overseeing all of the functions performed by the office staff. Responsibilities include interviewing, hiring and training employees, planning, assigning and directing work; appraising performance, coaching employee’s performance; addressing complaints and resolving problems.

    Knowledge, Skills and Abilities:

  • Must have an understanding of and uphold the policies and procedures established by Home Instead Senior Care, LV@HM, Inc, d.b.a.

  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively

  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines

  • Must have the ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making

  • Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures

  • Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work

  • Must have the ability to establish good working relationships with office colleagues, the franchise owner, clients and the community

  • Must have the ability to present a professional appearance and demeanor

  • Must have the ability to operate office equipment

  • Must have computer skills and be proficient in Word and Excel

  • Must be able to work evenings or weekends as required

  • Must have knowledge of the senior-care industry

  • Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone

  • Must be patient and congenial on the telephone

  • Must be able to perform duties in a professional office setting

  • Must be able to recruit “A” players

Each Home Instead franchise is independently owned and operated.


Recommended skills

Human Resources
Employee Performance Management
Active Listening
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