Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Redstone Arsenal, AL

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest IT Service Desk Specialist - IRES - HSV jobs in Redstone Arsenal, AL delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

IT Service Desk Specialist - IRES - HSV

CH2M & Jacobs • Redstone Arsenal, AL

Posted 29 days ago

Job Snapshot

Full-Time
Oil Refining - Petroleum - Drilling
Other

Job Description

The MDAs Enterprise Service Desk is the primary first contact POC for all MDA users requiring IT services. The Service Desk operates as a virtual service desk with team members located in Colorado Springs, CO and Huntsville, AL providing 24x7 support to customer all over the world.  The common tasks performed by the Service Desk are user call processing, incident management, service request management, account management and escalation of incidents and problems to other IT functional teams. The Service Desk also participates in asset management, change management, and release management. Service Desk will gather the information needed to resolve customer issues and provide verbal and remote instruction/assistance to customers, including status updates as needed.  Representative technical certifications at this level may include ITILv3, HDI, Microsoft A and Network .  #cjpost Basic Requirements: A High School diploma (or GED), and 4 years of general experience with 2 related experience in help desk ticketing software, incident troubleshooting and escalation, or using remoted desktop management tools and familiarity with ITILv3 or related service delivery frameworks. Candidate must have a DoD Secret security clearance. Candidates must have completed and be enrolled in Continuing Education (CE) with a Security certification or other IAT level II 8570 compliant certification or above. Candidate must have a general PC and Microsoft Office troubleshooting skills and the ability to clearly converse with customers at all levels.  The Service Desk professional must communicate written and/or verbal situational awareness to management and Government leadership in a concise, professional manner. This position will be required to work extended and/or non-prime hours, including holidays, and weekends.  Desired Requirements: Previous Service Desk/Call Center experience, Active Directory, Exchange and Remedy experience. Scripting:  Power Shell is a plus.

About Jacobs

Jacobs leads the global professional services sector delivering solutions for a more connected, sustainable world.

With $15.0 billion in combined revenue and a talent force more than 77,000 strong, Jacobs provides a full spectrum of services including scientific, technical, professional, construction- and program-management for business, industrial, commercial, government and infrastructure sectors.

For more information, visit web address removed>

Job ID: 1368356
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.