The Instructional Support Specialist provides support to the United States Patent and Trademark Office (USPTO), Knowledge Management Support Services (KMSS). This position manages the logistics of providing training materials in support of large training programs with numerous and varying courses.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.
Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken.
Checks training schedule database to determine which upcoming courses require hard copy training materials.
Verifies that training materials have been developed.
Selects materials appropriate for the course, including determining which level or version of materials are required.
Checks with and coordinates with instructors on the need for production of unique, special or additional training materials.
Determines quantity of materials required for each course.
Ensures sufficient supplies and materials are available to complete production jobs on time.
Plans and schedules multiple production jobs based on course schedules, quantity of materials required per course, and complexity in assembly of materials.
Implements production jobs and completes assembly of materials.
Stores materials and ensures correct quantity of materials are either delivered to the training site or staged in areas easily accessible to instructors.
Ensures that provision of training materials for instructors is a seamless operation.
Responsible for aiding in own self-development by being available and receptive to any training made available by the company.
Plans daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output. Responsible for aiding in own self-development by being available and receptive to all training made available by the company.
Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability.
Associates degree and two (2) years’ of experience in logistics and planning for projects of a similar scope; or equivalent combination of education / experience. Education requirement may be waived by extensive demonstration of practical experience in planning, managing and implementation of these types of projects.
CERTIFICATES / LICENSES / REGISTRATION
JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES
Requires a high degree of organizational and planning skills.
Proficient in Microsoft Office and other computer software/databases.
Ability to manage media files (i.e., audio, video, photographs, PDFs)
Excellent verbal and written communications skills with ability to organize and recall training and performance support materials
Excellent customer service and relationship-building skills with ability to build and maintain positive relationships
Ability to work effectively with others in diverse and multi-functional roles
Ability to appropriately raise issues and concerns for resolution
Excellent organization skills with ability to successfully follow through on tasks
Ability to manage multiple projects and priorities and to meet specified deadlines
Proven ability to apply analytical thinking and problem-solving skills
Ability to effectively work both independently and in a team environment
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-one-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.
Complex Problem Solving