Icon hamburger
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply on company site

You’re being taken to an external site to apply.

Create an account to get recommended jobs that match your resume and apply to multiple jobs in seconds!
On the next page, you'll build a resume in 3 steps thanks to our AI technology
8-15 characters
Contains Number
Contains Lowercase
Contains Uppercase
Contains Special Character

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.

SB Sales Specialist

KeyBank Brooklyn, OH Full-Time
Apply on company site

- Answer calls from the Senior Banking Specialist queue for the purpose of servicing calls from Contact Center Banking Specialists seeking assistance with client call de- escalation or questions pertaining to policies and procedures. Provide guidance, troubleshooting expertise and coaching to Contact Center Banking Specialists.
- Answer strategically routed service calls from the automated VRU system for the purpose of servicing and selling KeyBank's wide range of products and services.
- Take client calls and/or escalated calls which can include the taking of loan applications where property is held as collateral.
- Adhere to online policies and procedures, including but not limited to those related to regulatory compliance.
- Consistently deliver distinctive service, build rapport and strengthen client relationships by assisting internal and external clients with account servicing, inquiries, and problem solving utilizing Key's defined servicing/sales call strategies.
- Required to maintain a good working knowledge of the various Contact Center Management System Tools to ensure service levels are met. The Senior Banking Specialist, Sales maintains awareness of Contact Center customer service level goals on weekends and acts as a replacement in the absence of the Production Manager.
- Maintain a thorough knowledge and understanding of the organization and KeyBank's products and services by utilizing Key's online resources.
- Effectively recognize and act upon client retention opportunities.
- Multitask to proficiently navigate through various PC desktop applications and tools while managing a conversation with a client.
- Act as an effective team player that can work collaboratively to achieve team, department and line of business commitments.
- Provide floor support to Contact Center Senior Banking Specialists and take client escalated calls as needed.

- High School Diploma or equivalent.
- Two plus years of client service / sales experience.
- Demonstrated success in complex problem solving and resolving client issues.
- Superior phone communication skills.
- Strong ability to listen actively, and take action based on what was heard.
- Proven experience managing conflict; the ability to defuse others during difficult situations.
- Demonstrated work experience requiring multi- tasking with strong attention to detail.
- Strong interpersonal and written communication skills.
- Ability to work effectively in a high- volume production environment.
- Computer proficiency with knowledge and experience in a Windows environment.

Employees in this job are required to comply with all rules and regulations of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act). Employees hired or transferring into this position will need to meet the qualification requirements, in Key's sole discretion, under Reg. Z, prior to acting as a loan originator in a consumer credit transaction secured by a dwelling. Qualification requirements include but are not limited to an assessment of overall financial responsibility, character, and general fitness through review of a criminal background check, credit report, and information about any administrative, civil, or criminal findings by any government jurisdiction.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Recommended skills

Qq Kbe Xqq
X Bankingx
X Customer Servicex
Client Rapport
Complex Problem Solving
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 37789BR


For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.