Position Title: Systems Engineer Cloud Engineering, EUC Date Created: January 2018
Functional Job Family: Information Systems and Technology
Primary Job Family: Corporate Technical Expert Bonus: No
Career Band: Blue Stock: No
Reports to: Department:
*** International, Inc., a leading lodging company with more than 6,000 properties in 122 countries and territories, is looking for a Systems Engineer to join its IT Delivery team. The Systems Engineer serves as a Subject Matter Expert in a complex array of solutions. This position provides support to sourced partners on projects with up to moderate complexity. An ideal candidate will exhibit strong communications skills, be self-motivated, adaptable and dependable. This individual will play a critical role in supporting workgroups and/or functions as a technical resource. They will contribute in resolving complex issues and providing input for decisions on more complex, non-routine service requests with limited to moderate risk. This role may also be called upon can make contributions into research, analysis, design, creation and implementation of systems to meet current and future user requirements. This individual will collaborate on multiple projects to ensure for successful completion.
Education and Experience
Undergraduate degree in an engineering or computer science discipline and/or equivalent experience/certification
5+ years experience in information technology
5+ years experience developing technical solutions for end user and workplace services leveraging cloud and virtual technologies.
5+ years developing automated technology capabilities in support of desktop and mobile computing platforms
5+ years working with enterprise class cloud services and DaaS providers such as Office365, AWS, Workspaces, VMware Horizon, and Azure
2+ years with Agile and Design Thinking
Excellent verbal and written communication skills for a wide range of audiences including executives, business stakeholders and IT teams
Demonstrated ability to perform independently as a member of a team and through cross functional initiatives
Strong attention to detail with an ability to operate effectively across multiple priorities
Strong passion for technology and the drive to learn new technology
Strong understanding of the software development life cycle (SDLC)
Demonstrated ability to support multiple technology platforms (AD, VDI, Exchange, Azure)
Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action
Proven ability to effectively prioritize and execute tasks in a high-pressure environment
Experience in requirements analysis/generation and developing systems architectures
Experience as a system engineer in programs that encompass systems architecture, requirements analysis, design, production, integration, test and transition into operations
Proficiency in Visio, Word, Excel, PowerPoint
CORE WORK ACTIVITIES
Provides support, oversight, governance and tactical direction related to the cloud services that are required to enable the delivery of IT services
Design quality and always available domain services such as Active Directory, LDAP, and other associated e-Directories
Migrate users from a legacy terminal services environment to an on-prem virtual desktop environment
Design reliable services for electronic messaging and collaboration services inclusive of email, chat, desktop video, conferencing, file share services and SharePoint services
Develop/Design cloud-based services in the form of IaaS, SaaS, or PaaS to help consumerize the end point device experience
Develop standards, qualifications and methods for the integration of the workplace architecture with new applications and internet browsers
Supports analysis of the current environment to detect critical deficiencies and recommends solutions for improvement
Utilizes capability modeling to align systems strategy and planning with business strategy and goals
Consults with project teams to identify when it is necessary to modify services to accommodate project needs
Supports, implements and promotes standard configuration and change management, processes and practices
Develop test plans, implementation plans, and project timelines for assigned projects
Leads technical design activities and prepares technical specifications tor small and large projects.
Supports existing systems and projects in a minimum of one environment.
Reviews completeness of requirements prior to Service Provider solutioning
Participates with the Service Provider in planning and coordinating implementation, reviewing quality control of systems functional design, usability, functionality, and implementation.
Provides input to support desk change management efforts as it relates to support and training of new system
Coordinates with appropriate IT and vendor relations teams
Ensures early warning to the leadership regarding degraded or missed service levels
Follows all defined IR standards and processes (i.e. IT Governance, SM&G, Architecture, etc.), and provides input for improvements to the appropriate process owners as needed
Maintains a proper balance between business and operational risk
Follows the defined project management standards and processes
Service Provider Management
Validates that Service Providers develop and manage respective aspects of a project plan, including schedules, deliverables, and appropriate metrics.
Provides input to plans to effectively utilize resources
Monitors Service Provider outcomes
Provides estimates of work effort for client project provided by Service Providers for accuracy
Facilitates timely resolution of service delivery problems and minimizes the impact to clients
Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action.
Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
Strategy Execution Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company s service standards.
Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.
Generating Talent and Organizational Capability
Use Programming Language
Agile Software Development