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Assistant Patient Care Manager, NICU at University of Chicago Medical Center

Assistant Patient Care Manager, NICU

University of Chicago Medical Center Chicago, IL (On Site) Full-Time
Job Description

Be a part of a world-class academic healthcare system, UChicago Medicine, as our Assistant Patient Care Manager in the Neonatal Intensive Care Unit (NICU). In this role, you will be responsible for over-seeing the operations of the NICU on your respective shift and directing the delivery of quality, patient-centered care, in a financially responsible matter.

Sign-On Bonus Eligible up to $5,000!

The Margaret M. and George A. Stephen Neonatal Intensive Care Unit (NICU) at Comer Children's Hospital is among the largest in the Midwest, with approximately 1,000 admissions every year. Our NICU features 47 designated tertiary care beds (Level III) and 18 convalescent (Level II) beds.

The Assistant Patient Care Manager (APCM) will be accountable for over-seeing the patient flow and operations during their designated shift. Duties include completing daily or shift specific quality audits and Managing for Daily Improvement (MDI) boards, facilitate daily huddles with staff, and directing delivery of quality, patient-centered care in a financially responsible manner. This is in collaboration with and under the supervision of the Patient Care Manager (PCM). In the absence of the PCM, the APCM assumes responsibility for the unit. APCM supports PCM with 24/7 coverage of the unit.

Essential Job Functions

* Assists & collaborates with the PCMs in supporting changes, new and existing programs with staff input and feedback
* Aides in development of goals that are consistent with department goals and Hospitals' mission
* Assists & collaborates in utilizing appropriate resources and departments to facilitate operations
* Identifies issues, presents strategies and acts as a change agent to resolve patient care issues
* Provides clinical expertise and resources for unit
* Rounds, assesses, and addresses customer and patient satisfaction
* Oversees performance management, staff development, and staff retention
* Participates in the Quality Improvement (QI) processes by assisting in identifying issues to be examined, collects and analyzes data, and reports to QI committee and staff
* Evaluates and addresses staffing needs and participates in the interview and selection process of staff
* Monitors a budget and maximizes care efficiency and throughput
* Active participation in committee work and task force assignments on as needed basis

Required Qualifications

* Bachelor's degree in nursing (BSN) from an approved school of nursing
* Charge nurse experience with demonstrated leadership skills required and/or equivalent experience
* Current Illinois RN license
* Excellent interpersonal communication skills to maintain an open network of communication among staff members, care center and sector leadership, and other health care professionals and departments

Preferred Qualifications

* Master's degree in Nursing (MSN)
* Specialty certifications
* Experience working at an academic medical center and in a unionized environment
* Demonstrates a working knowledge of collective bargaining agreements
* NICU RN experience

Position Details

* Job Type/FTE: Full-Time, 1.0 FTE
* Shift: Night, Flexible with on-call coverage included
* Unit/Department: Neonatal Intensive Care Unit
* CBA Code: Non-Union

Must comply with UCMC's COVID-19 Vaccination requirement as a condition of employment. If you have already received the vaccination, you must provide proof as part of the pre-employment process. This is in addition to your compliance with the Flu Vaccination requirement as well. Medical and religious exemptions will be considered consistent with applicable law. Lastly, a pre-employment physical, drug screening, and background check are also required for all employees prior to hire.

Why Join Us

We've been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We're in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you'd like to add enriching human life to your profile, The University of Chicago Medicine is for you. Here at the forefront, we're doing work that really matters. Join us. Bring your passion.


Bring your career to the next level at a hospital that is thriving; from patient satisfaction to employee engagement, we are at the Forefront of Medicine. Take advantage of all we have to offer and #BringYourPassiontotheForefront.

University of Chicago Medicine is growing; discover how you can be a part of this pursuit of excellence at:

The University of Chicago Medical Center is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual ori

Recommended Skills

  • Auditing
  • Clinical Works
  • Collective Bargaining
  • Employee Retention
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