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Call Center Certified Pharmacy Technician - Genoa Healthcare - Cincinnati, OH
UnitedHealth Group
Cincinnati, OH
Full-Time
Opportunities with Genoa Healthcare. A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness – and those who care for them – have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services – in-clinic pharmacies, telepsychiatry and medication management – are leading the way to a new level of care.
We recently joined OptumRx, a pharmacy care services company that is part of Optum and UnitedHealth Group’s family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Take a closer look to learn why a career with Genoa Healthcare might be the path to discoveringyour life's best work.SM
The Call Center Pharmacy Technician will primarily be responsible for making consumer outbound calls, answering inbound calls, and providing administrative support to the Clinical Services Manager.
Ideal candidate has experience problem solving issues, call center experience and an eagerness to help the consumer.
Position is in a call center / cubicle environment.
An outgoing and friendly personality is required to provide special care to our consumers.
Candidates MUST have Pharmacy Technician License for Ohio. A PTCB certification is a PLUS.
Hours are M-F / 8-5 and includes benefits ! No evening or weekend work. 8 Paid holidays and 18 PTO days first year of employment.
Criminal background check and full panel drug test required prior to employment.
When you apply, please make sure that your resume has your correct email and cell phone # so I can reach out to you.
Major Duties and Responsibilities:
- Provide various consumer outbound telephonic services to support Genoa’s clinical programs, including but not limited to the following:
- Interviewing and documenting consumer specific information within electronic databases
- Evaluating medication compliance focusing on consumer retention
- Make outbound calls to providers and pharmacies as necessary
- Promptly receive and respond to inbound calls or voicemails from consumers, case/care managers, providers, and pharmacies.
- Ensure all tasks completed accurately and in a consumer-first manner
- Professionally manage and resolve difficult situations involving consumers
- Act as an effective liaison between consumers, business partners, and Genoa pharmacy sites
- Meet departmental quality and productivity expectations reliably and consistently
- Assist in training new call center pharmacy technicians to the Clinical Services team as needed
- Perform other duties or special projects as needed
Basic Knowledge and Skills Requirements:
- Current Ohio State Board of Pharmacy Technician License
- Ability to work in an office environment independently and within a team
- Possess problem-solving skills, self-motivation, and ability to prioritize and organize a variety of concurrent tasks/projects
- Communicate clearly and concisely, both orally and in writing
- Ability to work effectively and in a professional manner with diverse populations, cultures and interest groups
- Ability to empathize with consumers and advocate for them effectively
- Protects consumer information in accordance with state and federal Pharmacy laws including HIPAA law and Corporation standards
- Proficient in Microsoft Office applications, in particular MS Word, PowerPoint, and Excel
- Preferred Knowledge and Skills:
- Prior pharmacy call center experience
- National PTCB certification
- Fluent in Spanish
- Prior Medicare Part D and Medicaid experience
Please go to the website to apply, do not contact the Pharmacy directly.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
Keywords: pharmacy, technician, retail, customer service, PTCB, pharmaceutical
Recommended skills
Friendliness
Microsoft Office
Medicare Part D
Medicaid
Microsoft Power Point
Training
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