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Patient Success Consultant, IntuneHealth at ChenMed

Patient Success Consultant, IntuneHealth

ChenMed Fort Myers, FL (Onsite) Full-Time
We're unique. You should be, too.

We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.

The Patient Success Consultant, IntuneHealth generates sales leads and grows memberships by nurturing productive relationships with senior citizens, key local community partners and senior-focused businesses to enroll patients in IntuneHealth. The incumbent in this role designs and orchestrates sales events, effectively communicates the IntuneHealth value proposition and is accountable for service excellence. This is an individual who continuously gathers and incorporates member feedback to enhance the brand experience and increase patient engagement and retention.

IntuneHealth is for Medicare Advantage seniors seeking PCP-led, high-quality care when and where they need it. Grounded in ChenMed's proven care delivery model, IntuneHealth will revolutionize the way seniors experience healthcare by delivering digital-first, seamless care to seniors on their terms.


Sales and membership growth:

* Builds and nurtures direct-to-seniors and business-to-business partnerships to identify and enroll new IntuneHealth patients.
* Educates prospective patients about IntuneHealth's virtual-first offerings and facilitates center tours to demonstrate the brand's value proposition and care delivery model.
* Cultivates strong relationships with health plan agents, broker agents, senior centers, and community providers to make IntuneHealth their primary care provider of choice.
* Partners with community officials, businesses, and senior outreach programs to develop initiatives and plan local events that will drive new patient growth. Creates penetration plans and initiatives in key target markets and channels.
* Leverages marketing and sales tools to identify solutions and sell to new customers. Maintains up-to-date client information in designated customer relationship management (CRM) tool (i.e., Salesforce) to ensure the effective management of leads.

Patient success:

* Engages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to understand their needs and resolve concerns.
* Reduces member disenrollment by collaborating with the care team to ensure consistent, market-wide best practices of excellent service.
* Supports implementation of patient programs and activities such as surveys, physician meet and greets, and New Patient Orientation.
* Performs other duties as assigned and modified at manager's discretion.


* Communication - Strong verbal communication skills including active listening
* Customer First - Fosters trust and confidence with potential members
* Collaboration and Teamwork - Demonstrates a commitment to team goals through attitude, contribution & cooperation
* Consultative Selling - Qualifies potential customers; builds rapport and establishes trust
* Achievement Focus - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles
* Prioritization - Ability to manage multiple tasks, prioritize them and pay attention to detail
* Creativity and Innovation - Develops innovative approaches & ideas to achieve goals
* Knowledge of Medicare and Medicare Advantage programs preferred
* Knowledge of Salesforce is a plus
* Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook
* Ability and willingness to travel locally, regionally and nationwide up to 50% of the time
* Spoken and written fluency in English; bilingual (Spanish) a plus
* This job requires use and exercise of independent judgment

We're ChenMed and we're transforming healthcare for seniors and changing America's healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We're growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people's lives every single day.


* BA/BS degree in Marketing, Business Administration or a related field required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis
* A minimum of 5 years' sales related experience required
* Successful sales experience with establishing and maintaining relationship with business/vendor partners
* Experience working with seniors or in HMO & PPO eligible individuals preferred.
* This position requires possession and maintenance of a current, valid Driver's License

Recommended Skills

  • Active Listening
  • Attention To Detail
  • Business Administration
  • Communication
  • Consultative Selling
  • Creativity
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