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Case Manager - Harmony House at Salvation Army USA

Case Manager - Harmony House

Salvation Army USA Rochester, PA (On Site) Full-Time

The Case Manager shall provide case management for households in the Harmony House/Bridge to Recovery Program, a residential program that assists clients in maintaining their recovery, increasing coping skills, life skills and program solving skills, and increasing family cohesiveness. the CM coordinates care with Beaver County Children and Youth Services (BCCYS) and providers of resident services. The CM also conducts educational workshops and psychoeducational groups to assist households in becoming more self-sufficient.


* Provide case management to households enrolled in the Harmony House/Bridge to Recovery program at the Ambridge facility including, but not limited to, intake/assessment, housing search and counseling, goal setting/tracking, service planning, referrals, advocacy, basic needs assistance, financial assistance, and discharge planning based upon funder guidelines, available resources, and policies and procedures of The Salvation Army.
* Provide staff coverage at Rochester facility and assist in daily operations and services.
* Provide services consistent with a Housing First, strengths based, harm reduction and trauma informed approach.
* Coordinate service provision with BCCYS.
* Maintain contact with clients including daily check-ins and weekly visual apartment checks.
* Review and update service plans at least monthly.
* Conduct educational workshops and psychoeducational groups.
* Provide follow-up services for exiting households to include light case management, home visits, and linkage to services, as needed for up to 90 days.
* Document all contacts and attempted contacts with a client via a case note within two business days.
* Maintain confidential and accurate client files with all required documentation and detailed case notes in compliance with the policies and procedures of The Salvation Army and all other funders.
* Enter required information in the HMIS database within two business days.
* Provide client transportation to appointments, as necessary, in a Salvation Army vehicle.
* Conduct random urinalysis as needed.
* Provide testimony in family court as requested.
* Achieve the following annual program outcome: 85% positive completion rate.
* Produce and submit statistical reports in a timely manner.
* Participate in continuous quality improvement reviews.
* Network with community agencies and participate in collaborative networks to stay current on services available, explore potential partnerships, and to address issues that are relevant to the community.
* Participate in staff meetings, trainings, conferences and other professional development opportunities for social services/technical skills improvement.
* Serve as on-call staff for residential households one week per month; advise supervisor on incidents and concerns; exercise appropriate judgment; complete any paperwork necessary.
* Refer clients seeking spiritual guidance to the Corps Officers.
* Represent The Salvation Army, the church and service programs in a professional and caring manner.
* Maintain client confidentiality at all times.

These duties and responsibilities are not all inclusive and may be modified to include other job-related duties at the discretion of the supervisor.


* A Bachelor's degree in Human Services or related social services field preferred.
* At least two years of experience in a residential, behavioral health or crisis-oriented program or at least five years of human services experience.

Knowledge, Skills, and Abilities:

* Knowledge of residential services, homelessness, family dynamics, mental health, drug and alcohol, and crisis intervention is
* Knowledge of drug and alcohol treatment and recovery, including the 12-step recovery process, is necessary.
* Familiarity and experience with service models such as Motivational Interviewing, Housing First, Harm Reduction, and Trauma Informed Care preferred.
* Excellent counseling and listening skills.
* Ability to work on multiple projects and prioritize accordingly.
* Ability to interact and communicate effectively with team members, clients, and agencies verbally and in writing.
* Knowledge of community resources.
* Ability to function independently and adapt to various work locations and settings.
* Demonstrated problem solving ability.
* Must be familiar with social work ethics.

Recommended Skills

  • Active Listening
  • Behavioral Medicine
  • Case Management
  • Communication
  • Confidentiality
  • Continuous Quality Improvement (Cqi)
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Job ID: 2390703706

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