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Customer Service ... in Ashburn,Virginia
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Seasonal Service Associate

Fairfield Residential Ashburn Full-Time
Competitive Salary & Great Benefits Package
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A seasonal service associate is primarily focused on providing additional support for our property maintenance teams by assisting with various apartment maintenance responsibilities such as apartment turns (painting, cleaning, carpet cleaning, and punch out repairs).  In addition to this, this person will be responsible for general grounds and cleaning duties. 

The ideal candidate would be available from early June through to the end of August.  There may be opportunity for this position to turn into a more long-term role. 

This position is seasonal and 35 hours per week.

Experience:

  • Previous experience in property management grounds keeping and or maintenance, other building maintenance or work related experience preferred but not necessary.

Skills, Knowledge & Abilities:

  • Ability to read, write, understand and communicate in English.
  • General computer knowledge.
  • Strong attention to detail, organizational, time-management and problem solving skills.
  • Customer service skills required. 
  • Some working knowledge of plumbing, electrical, and appliance repair a plus.
  • Professional verbal and written communication skills.
  • Ability to work independently.
  • Ability to work a flexible schedule to include weekends, evenings and holidays.

Essential Duties:

  • Performs daily maintenance as directed by the Service Manager in conjunction with the Property Manager.
  • Uses power blower and pressure washer to clean breezeways, steps, sidewalk, pool area and any other common areas.
  • Prepares and performs all necessary repairs to vacant apartments for new residents.
  • Interior and exterior painting, to include surface repairs as necessary.
  • Completes service requests as directed by the Property Manager and Service Manager.
  • Completes weekly vacant unit walks, as directed.
  • Replaces exterior light bulbs as needed.
  • Assists supervisor with communicating with vendors and contractors and escorting to necessary property locations.
  • Utilizes the Make Ready Checklist for all make-readies.
  • Inspects buildings and grounds to ensure safety and cleanliness, identifies any problems, and alerts Service Manager to items that need to be repaired. 
  • Assists in maintaining the exterior of the property daily to provide clean and acceptable curb appeal at all times.
  • Picks up trash on the property and in the common areas, which includes but is not limited to driveways, parking lots, trash receptacle areas, exterior hallways, breezeways, laundry rooms, mailrooms, and any other public areas.
  • If applicable maintenance of pools, spas, and pool areas.   
  • Communicates inventory needs for equipment, tools and supplies applicable to the maintenance of the property.
  • Reports anything that might be a potential liability to the Property Manager and Service Manager in a timely manner.
  • Ensures compliance with all Fairfield policies and procedures including but not limited to:
    • Mold Prevention Response Program (MPRP)
    • Asbestos/Lead Protocol
    • Bed Bugs
    • Emergency Site Map and Emergency Supplies/Action Plan
    • Required Inspections
  • Assists office staff with posting notices on resident doors, as needed.
  • Assists in property compliance with all Safety Risk Management Manual requirements and objectives.
  • Participates in Company required training.
  • Participates in resident functions as required by Property Manager.
  • Complies with all Fairfield standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
  • Any other duties and responsibilities that may be assigned.

Education/Certificates:

  • High school diploma or equivalent required.
  • Valid driver’s license required.
 

Skills required

Customer Service
Customer Relationship Management
Resolve Customer Issue
Explain Product Feature
Explain Warranty
Promote Customer Loyalty Plan

Location

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Seasonal Service Associate
Competitive Salary & Great Benefits Package
Estimated Salary: $64K
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Think you're the perfect candidate?
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Job ID: R0003185

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Fairfield Residential Company LLC is among the most experienced multifamily real estate operating companies in the United States. The Company was built around providing complementary services throughout the life cycle of a project to real estate investors. We provide acquisitions, entitlement, development, construction, renovation, property and asset management, and disposition services to our joint venture affiliates and to third party entities.

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