Accountemps is currently working with a highly reputable and growing financial lending company in Coppell, TX that is seeking to 4 Commercial Collections Specialists to their team on a contract to hire basis. This position will train in office and then move to a remote role until safe to return to the office on a full time basis. The Commercial Collections Specialists will be responsible for the following: • Contacts customers and establishes reason for past due account situation. • Researches and analyzes accounts prior to initiating debtor contact examines historical data, evaluates past resolution efforts. • Calls may need to be made prior to payment terms for assurance the needed paperwork has been received by the debtor in order to make a timely payment. • Makes arrangements for payments to bring the account current and follow up to ensure obligation is satisfied. • Records resolution notes in Delta of the above facts. • If invoice will be paid short or not at all, gather information necessary for chargeback to client. • If the Account Resolution Specialist determines the invoice will be paid short, then get the information to notify Account Executive of reason for short payment and amount. • If debtor will not pay or is being uncooperative, first involve the client in the resolutions process. • Once an invoice has aged 60 days from the invoice date, notify the Account Executive for possible hold on cash reserves for the amount of the invoice. • At 60 days from invoice date, a claim could occur on the debtor’s bond or place a claim with the shipper. • At 90 days from invoice date, the invoice may be charged back to the client’s reserve account. • Communicate and follow up effectively with Portfolio Team members. • Get direction from the Account Executive on problem accounts. • Other duties and projects, as assigned.
• Bachelor’s degree is preferred. Will consider equivalent work experience in lieu of degree. • 1-3 years of relevant experience in a customer service and business operations role in a fast-paced organization. • Previous account resolution/collection experience is strongly preferred. • Knowledge of the transportation industry is a plus. • Exceptional attention to detail skills and abilities required to succeed in this position. • 10-key skills required.
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